First-Line Technical Support Engineer - IT & Security

Wavenet; United Kingdom; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual leave and wellbeing benefits

Private medical coverage

Eye care scheme

Wellbeing programs

Job summary

Wavenet in the United Kingdom is seeking a Technical Support Engineer to join the Service Desk. You’ll be the first point of contact, delivering technical support and guiding customers to the best solutions across VoIP, WiFi, backups, and Microsoft 365/Google Workspace.

You’ll gain hands-on experience, collaborate with a supportive team, and play a key role in helping around 3,000 UK schools while working from our office.

Qualifications

• Experience providing IT or technical support.
• General understanding of IT systems, networking, and protocols.
• Strong problem-solving skills and a proactive mindset.
• Ability to work independently while also being a team player.
• Excellent communication skills, both written and verbal.
• A customer-focused approach.
• A flexible attitude and strong work ethic.

Responsibilities

• Be the first point of contact for customers, providing technical support, and escalating cases as needed.
• Gain exposure across a broad range of technologies and services, including custom products, VoIP, WiFi, backups, and Microsoft 365/Google Workspace.
• Support a technical helpdesk serving approximately 3,000 UK schools.
• Develop hands-on experience in online security, networking, servers and firewall configuration, data handling and communications.

Skills

IT support experience

Networking basics

Problem solving

Independent teamwork

Communication skills

Customer-focused

Flexible attitude

Job description

Wavenet in the United Kingdom is seeking a Technical Support Engineer to join the Service Desk. You’ll be the first point of contact, delivering technical support and guiding customers to the best solutions across VoIP, WiFi, backups, and Microsoft 365/Google Workspace.

You’ll gain hands-on experience, collaborate with a supportive team, and play a key role in helping around 3,000 UK schools while working from our office.