IT Support Technician (1st/2nd Line) (Remote - UK Based)

Experis; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking an IT Support Technician for a fully remote role based in the UK. In this position, you will provide first-line technical support during Australian hours to troubleshoot and manage incidents. Ideal candidates will have experience in IT support, strong problem-solving abilities, and knowledge of cloud tools like Microsoft 365. The company offers excellent benefits and funding for specialized training.

Benefits

Excellent benefits

Funding for specialized training

Qualifications

• Experience in IT support or helpdesk roles.
• Knowledge of Active Directory and ticketing systems.
• Experience with Windows and macOS environments.

Responsibilities

• Provide first-line technical support via phone and email.
• Troubleshoot hardware, software, and network issues.
• Manage tickets using systems like Zoho, Zendesk, or Jira.

Skills

Communication

Problem Solving

Active Directory

Ticketing Systems

Remote Support Tools

Education

IT certifications like CompTIA A+ or Microsoft Fundamentals

Job description

Location: England
Job Type: Permanent
Industry: Cloud & Infrastructure
Job reference: ITSupportAus_1749476197
Posted: 16 days ago

IT Support Technician (1st/2nd Line) (Remote - UK Based)

Are you an IT support professional seeking a fully remote role with a global schedule? A client is looking for an IT Support Technician to join their team, providing top-tier technical support remotely from the UK during Australian hours. This is a new position as they bring their support in-house.

Key Responsibilities

• Provide first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues.
• Manage and resolve tickets using systems like Zoho, Zendesk, or Jira.
• Administer user accounts and permissions through Active Directory.
• Escalate complex issues to second-line support when necessary.

Required Skills and Experience

• Experience in IT support or helpdesk roles.
• Knowledge of Active Directory, ticketing systems, and remote support tools.
• Strong communication and problem-solving skills.
• Experience supporting Windows and macOS environments.
• Familiarity with cloud tools such as Microsoft 365 or Google Workspace.
• Ability to work independently and handle multiple tasks.

Desirable Qualifications

• IT certifications like CompTIA A+, Microsoft Fundamentals, or similar.

Additional Requirements

• Must be based in the UK.
• Willing to work Australian hours, including nights.

This role offers excellent benefits and funding for specialized training. If interested, please get in touch.

People Source Consulting Ltd acts as an Employment Agency for this vacancy. They specialize in technology recruitment across various niche markets.