IT Support Technician - 1St / 2Nd Line

Optisoft; York; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading IT solutions provider in York is looking for an IT Support Technician to join their office-based support team. You will provide quality support to over 500 customers, handling hardware and software issues. The ideal candidate will have at least two years' experience in desktop support, strong communication skills, and a clean driving license. This permanent, full-time position offers a salary range of £23k to £26k, with opportunities for professional growth and additional perks.

Benefits

24 days holiday, increasing to 29

Death in service and critical illness cover

Pension scheme

Qualifications

• Minimum of two years of experience in end-user desktop support role.
• Thorough understanding of PC hardware and peripherals.
• Strong knowledge of Microsoft Windows environment.

Responsibilities

• Provide telephone support for customers with hardware/software issues.
• Log calls on support software and update as needed.
• Document and report bugs and change requests to Development team.

Skills

PC hardware knowledge

Microsoft Windows desktop environment

Office suite

Communication skills

Problem-solving

Teamwork

Job description

Overview

Job Title: IT Support Technician - 1st / 2nd Line

Location: York, North Yorkshire

Salary: £23k to £26k, dependent on experience

Job Type: Permanent, Full-time

About us: This is a market-leading company that provides IT solutions for opticians and the optical profession throughout the UK and Ireland.

About the role

You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include:

• Providing telephone support for customers with hardware or software issues.
• Analysing and resolving customer problems quickly and efficiently.
• Providing remote support by dialling into customer systems when necessary.
• Logging all calls on the company's support software and updating as needed.
• Documenting and reporting 'bugs' and 'change requests' to the Development team.
• Making courtesy calls to customers who have not contacted the Support Desk for over 6 months.

Occasional travel to customer sites may be required, which may involve overnight stays. A company pool car will be provided for this.

About you

The ideal candidate will have a passion for computers and a minimum of two years of experience in an end-user desktop support role. You must be reliable, punctual, and have a thorough understanding of PC hardware, peripherals, and peer-to-peer networking. Strong knowledge of the Microsoft Windows desktop environment and Office suite is essential. You must be able to work both independently and as part of a team, with excellent communication skills and a calm, professional demeanour. A full and clean UK driving license is also required.

What we offer

• Opportunities to learn and progress within the company.
• Holidays starting at 24 days, increasing to 29 for long-term service.
• Death in service and critical illness cover.
• Auto-enrolment into a pension scheme.

Please click on the APPLYbutton to send your CV and Cover Letter for this role.

Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager may also be considered for this role