IT Support Technician

Pertemps; Sheffield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking an IT Support Specialist to provide first- and second-line support. This role offers hybrid working and opportunities for career development within a dynamic environment. The ideal candidate will have prior IT support experience and excellent communication skills. You will work as part of a collaborative team while being exposed to diverse technologies and projects in the UK and Nordic operations.

Benefits

Great Working Environment

Career development

Performance rewards

Cycle to work scheme

Enhanced pension contributions

Private healthcare

Qualifications

• Experience in an IT support function or relevant degree.
• Familiarity with cloud-based solutions.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Serve as the first point of contact for IT queries.
• Diagnose and resolve technical issues.
• Assist with business and transformation projects.

Skills

Experience in IT support

Competence with Microsoft Windows

Strong communication skills

Analytical and problem-solving skills

Education

Relevant degree in IT

Tools

Microsoft 365

Active Directory

VoIP support

Job description

Role: IT Support Specialist 1st line & 2nd line support
Salary: Up to £30K
Location: Chesterfield
Hybrid: Option for work-life balance

Overview

We are seeking a proactive and customer-focused IT Support Specialist to provide first- and second-line support across our UK and Nordic operations. This role offers exposure to a broad range of IT projects and initiatives, ensuring technical systems and solutions are delivered efficiently, on time, and within budget. The ideal candidate enjoys problem-solving, working with people, and supporting a diverse range of technologies.

Key Responsibilities

• Serve as the first point of contact for IT queries via phone and helpdesk ticketing system.
• Diagnose and resolve technical issues with hardware, software, networks, and peripherals.
• Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
• Provide support for Microsoft 365, Windows, and other common business applications.
• Perform user administration on Active Directory and other relevant platforms.
• Record and manage issues using IT support tools, ensuring timely resolution within agreed SLAs.
• Utilize remote-control software tools to diagnose and resolve faults.
• Document and maintain IT Help Desk policies and procedures.
• Assist with business and transformation projects, liaising with international technical teams.
• Conduct IT equipment checks upon return, enabling redeployment and reporting damaged or unusable assets.

Working Environment

• Reporting to the IT Service Manager within a matrix organisation.
• Based at the UK Head Office with a UK-based IT team of six.
• Occasional travel required to support depot IT requirements in the UK and potentially internationally.

Experience & Skills

Functional:

• experience within an IT support function or relevant degree.
• Competence with Microsoft Windows, Active Directory, Group Policy, Office 365, and common business applications.
• Experience with mobile hardware and software (Android).
• Desirable: Azure, hardware builds, imaging, deployments, VoIP support, and mobile device management (MDM).
• Desirable: IT or Microsoft certifications such as ITIL or Microsoft Certified.
• Familiarity with cloud-based solutions and operations.
• Desirable: understanding of compliance, audit, or regulatory requirements.
• Ability to manage workload under pressure and meet tight deadlines.

Personal:

• Strong interpersonal and stakeholder management skills.
• Excellent verbal and written communication across all business levels.
• Effective planning and organisational skills with the ability to prioritise conflicting tasks.
• Analytical and problem-solving mindset.
• Physical ability to handle IT equipment as required.

What’s in it for you

• Great Working Environment
• Career development in a leading energy brand
• Hybrid working
• Performance rewards
• Supportive team culture
• Cycle to work scheme
• Enhanced pension contributions
• Enhanced holidays
• Enhanced Maternity leave
• Private healthcare