IT Support Technician

Trusted Technology Partnership; Ringwood; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

Join a forward-thinking company as an IT Support Technician, where you'll be the first point of contact for customers seeking assistance with their IT issues. This role offers a fantastic opportunity to launch your career in IT support, with ongoing training and support to help you develop your skills. Enjoy a hybrid working environment that combines home and office work, alongside a positive company culture that values employee growth and collaboration. With excellent benefits, including profit sharing and private medical insurance, this position is perfect for those eager to make a difference in the IT support field.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Company sick pay policy

Pension Scheme

Private Medical Insurance

Free Parking

Progression opportunities

Fresh fruit and occasional pizza

Qualifications

• Basic knowledge of IT troubleshooting and problem-solving.
• Experience in a customer service environment required.

Responsibilities

• Act as the first point of contact for customer IT issues.
• Resolve incidents using initiative and problem-solving skills.

Skills

IT troubleshooting

Problem-solving

Customer service

Tools

Remote support tools

Job description

Location: Ringwood, Hampshire, + hybrid home working.

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Package

1. Ongoing training and support
2. Company Profit Share (first £3,600 is tax free)
3. 22 days annual leave plus bank holidays, increasing with length of service
4. Birthday as additional paid leave
5. Additional Paid Leave (dependent On Company Performance)
6. Company sick pay policy
7. Pension Scheme
8. Private Medical Insurance including dental
9. Free Parking
10. Hybrid Working
11. Progression opportunities
12. Fresh fruit, the occasional pizza and a posh coffee machine!

Join us as an IT Support Technician!

Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support-desk, on site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

IT Support Technician - The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

IT Support Technician - The Skills You Will Need

To succeed in this role, you'll need a basic knowledge of IT troubleshooting and problem solving as well as experience within a customer service environment. This role is subject to a clear standard DBS check being received.

If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.