IT Support Technician

JR United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their dynamic team in Cambridge. This role offers the opportunity to engage in hands-on IT projects, troubleshoot a variety of hardware and software issues, and support colleagues across the organization. You will play a vital role in maintaining IT infrastructure, ensuring data security, and training staff on best practices. With occasional travel to other sites, this position is ideal for someone looking to make a significant impact in a supportive environment. If you have a passion for technology and excellent communication skills, this role is perfect for you.

Qualifications

• Experience in IT Support with a focus on troubleshooting and support.
• Knowledge of Windows systems and Office 365 is essential.

Responsibilities

• Act as the first point of contact for IT enquiries and troubleshooting.
• Support IT infrastructure maintenance and system stability.

Skills

Windows 10/11

Active Directory

Office 365

SharePoint

IT troubleshooting

IT asset management

Communication skills

Job description

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I’m excited to be recruiting for a newly created IT Support Technician job to join a reputable and long-standing Cambridge organisation.

Please note this role is based on site in Cambridge, with occasional travel to other sites within the region.

Key Responsibilities

• Act as the first point of contact for day-to-day IT enquiries, troubleshooting hardware, software, and network issues across the business.
• Support the IT Manager with maintaining servers, networks, and general infrastructure, ensuring system stability and data security.
• Install, configure, and update applications and systems, while assisting with software licensing and compliance.
• Play a hands-on role in IT projects, system upgrades, and new technology rollouts across the business.
• Train and support colleagues on IT best practices, both informally and during formal sessions.
• Manage the IT asset inventory and ensure proper disposal of obsolete hardware under WEEE regulations.
• Provide support for firm-wide events and auctions, including setting up IT equipment to support online bidding platforms.

About You

• Demonstrable experience working within a similar IT Support function.
• Strong knowledge or Windows 10/11, Active Directory, Office 365, and SharePoint.
• Strong understanding of PC setup, installation, and troubleshooting.
• A confident communicator with the ability to support colleagues at all levels of the business.
• Full UK driving licence and access to a vehicle insured for business use.

What Next? - Apply Now!