IT Support Technician

Watson Communications; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Support Technician to ensure the smooth operation of IT services. This role involves supporting desktops, laptops, and applications, as well as being a point of escalation. The position is permanent, with Monday to Friday onsite work expected, and strong candidates will have a background in service desk support.

Benefits

Good benefits

Qualifications

• 2+ years proven service desk support experience.
• Typically at least 2 years in technical delivery and support roles.
• Knowledge of Windows desktop administration and Microsoft Office.

Responsibilities

• Take responsibility for smooth running of desktops, laptops, and other devices.
• Monitor the IT service desk in support of all client areas.
• Create and maintain standard operating procedures for IT support.

Skills

Service Desk Support

Technical Delivery

Windows Desktop Administration

ITIL-based Service Delivery

Remote Assistance Tools

IT Security

Job description

IT Support Technician required to work in Thatcham. As this is a very rural area, you will need to have your own transport.

This opportunity involves working Monday to Friday onsite, 5 days a week.

Please note: my client will not be able to sponsor you if you require sponsorship. Do NOT send in your application if you need sponsorship, including Tier 4 Post Study Visas and Tier 2 General Visas, as these expire and will require sponsorship.

Job Responsibilities

• Take responsibility for the smooth running of all desktops, laptops, tablets, smart devices, operating systems, applications, internet cafés, and other client-facing areas.
• Monitor the IT service desk in support of all client areas.
• Act as a point of escalation to troubleshoot and resolve issues as required.
• Create and maintain standard operating procedures, develop new procedures as needed, and ensure adherence.
• Provide support for all IT-related projects. You will be required to work 1 Saturday in 3 and 1 in 4 weekends, from 9 am to 1 pm.

Skills Required

• 2+ years proven service desk support experience.
• Typically at least 2 years of technical delivery and support experience in roles involving ITIL-based service delivery.
• Knowledge of Windows desktop administration, Microsoft Office suite, LAN/WAN maintenance, audio-visual solutions, and IT security.
• Familiar with remote assistance tools such as TeamViewer and Microsoft Teams.

Please send your CV if you would like to learn more and if you live near Thatcham. This is a very stable, permanent position with good benefits.