IT Support Technician

Mploy Staffing Solutons; Devon and Torbay; On-site; GBP 32,000 - 39,000; Full time

Job summary

A leading company in Devon is seeking an adaptable IT Support Technician to manage IT systems and support users. The role requires problem-solving skills and knowledge across various technologies like Microsoft 365 and Citrix. With a competitive salary range and a dynamic work environment, this opportunity offers the chance to advance your IT career.

Benefits

Supportive workplace for skill growth

Variety of systems to work on

Qualifications

• 3–5 years experience in IT support (Level 2/3).
• Hands-on knowledge of diverse devices and systems.
• Eligibility for Security Clearance required.

Responsibilities

• Install, configure and maintain hardware, OS, applications.
• Assist users with technical queries and troubleshoot issues.
• Log and track support tickets and manage IT assets.

Skills

Problem Solving

Communication

Organisational Skills

Customer-Focused Attitude

Education

A-Level in IT

BTEC Level 3

CompTIA A+

NVQ Level 3

Tools

Microsoft 365

SharePoint

Citrix

JAMF

SolidWorks

Lucanet

Job description

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced, varied environment? If so, we want to hear from you!

We’re seeking a skilled and adaptable IT Support Technician to join a multi-site company in Devon. This is more than just a support role – you’ll play a vital part in keeping IT systems running smoothly, supporting users at all levels, and working across a wide range of hardware and software.

What the role involves
• Tech Support – Install, configure and maintain hardware, operating systems, applications and peripherals.
• User Support – Assist users with technical queries, troubleshoot issues and offer friendly, effective guidance.
• Keep The Company Connected – Help ensure their network and systems remain secure and operational.
• Stay Organised – Log and track support tickets accurately and assist the IT Manager with admin tasks.
• Hardware & Software Inventory – Manage IT assets and keep track of everything they use.
• Team Player – Work closely with internal teams, users, and suppliers to resolve issues and deliver results.

What You’ll Need:
• Solid knowledge of IT systems, hardware, and infrastructure.
• Great communication skills – both written and verbal.
• A methodical approach to solving problems and strong attention to detail.
• A customer-focused attitude – friendly, helpful and patient.
• Strong organisational skills and the ability to juggle priorities.
• Flexibility to adapt in a fast-moving, ever-changing environment.

Experience:
• At least 3–5 years in IT support (Level 2/3).
• Experience supporting a wide range of devices: desktops, laptops, mobile phones, printers, IP phones, AV systems, and remote users.
• Hands-on knowledge of: Microsoft 365, SharePoint, Citrix, JAMF, SolidWorks, Lucanet, and enterprise systems.
• Familiarity with ISO27001 and Defstan 5-138 is a plus.
• Must be eligible for Security Clearance (SC) upon employment.

Education:
Minimum: A-Level in IT, BTEC Level 3, CompTIA A+, or NVQ Level 3 (or equivalent).

Why Join Us?
• Salary: £32,000–£39,000 – Depending on experience and qualifications.
• Opportunity to grow your skills in a supportive and innovative workplace.
• Work on a wide variety of systems – no two days are the same!
• Be part of a forward-thinking company that values IT as a core function.

Ready to take your IT career to the next level? Apply now

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