IT Support Technician

Future Talent Group; Cardiff; On-site; GBP 23,000 - 24,000; Full time

Job summary

An innovative firm is seeking a passionate IT Support Engineer to join their dynamic team in Cardiff. This exciting role involves providing exceptional customer service and technical support for leading retail brands. You'll be responsible for repairing EPOS equipment, maintaining detailed records, and mentoring colleagues to enhance their skills. With a focus on staying ahead in the rapidly evolving technology landscape, you'll have the opportunity to research new technologies and contribute to the growth of the business. If you're eager to develop your career in IT and make a real impact, this position is perfect for you.

Benefits

Private Medical Insurance

Life Insurance

Income Protection

Free Eye Tests

Holiday

Annual Incentives

Qualifications

• Experience in IT support roles, especially in retail environments.
• Ability to troubleshoot and repair PC-based equipment.

Responsibilities

• Repair PC-based EPOS equipment and maintain accurate records.
• Train and mentor colleagues while planning new product introductions.

Skills

Customer Service

Technical Support

Problem Solving

Education

Relevant IT Certification

High School Diploma

Tools

EPOS Systems

Database Management Systems

Job description

This range is provided by Future Talent Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Cardiff

Salary: £23,000/£24,000 + Benefits

You will be an IT Support Engineer for some of the biggest retail brands in the UK. We are looking for Support Engineers that are passionate about providing high quality customer service and want to join a growing business where you can build out your skills and experience.

Responsibilities

1. Carry out repairs of PC based EPOS equipment to component level.
2. Keep accurate records of customer equipment returned for warranty and fourth party repair on company database.
3. Document test and fix procedures.
4. Source and act in an advisory capacity on components for replacement.
5. Help develop colleagues through mentoring and on-the-job training.
6. Plan the introduction of new products to the department and profile stock requirements in conjunction with the operations manager.
7. Maintain communication with other departments to ensure effective relationships.
8. Research the EPOS industry to keep abreast of new technologies and report any potential threats or opportunities.

Benefits include: Private medical, Life Insurance, Income Protection, Free Eye Tests, Holiday, annual incentives.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Staffing and Recruiting