Assistant IT Support Technician

TieTalent; Skipton; On-site; GBP 22,000 - 30,000; Full time

Job summary

TieTalent is seeking an Assistant IT Support Technician to join their MMBC IT team in Skipton. This role involves ensuring effective IT system performance, providing support both on-site and remotely, and being a key point of contact for technical issues. The ideal candidate will have experience in desktop support and a strong grasp of Microsoft applications, along with excellent problem-solving skills.

Benefits

26 days holiday plus bank holidays

Flexible pension contributions

Life assurance of 4 x salary

Private medical insurance

Annual professional subscription costs

Career development opportunities

Qualifications

• Experience ensuring IT systems run smoothly and providing first-line support.
• Experience with desktop support for Microsoft OS and applications.

Responsibilities

• Implement fixes and work-around solutions for IT problems.
• Update service desk tickets and maintain client confidentiality.
• Provide on-site support to resolve issues at various locations.

Skills

Analytical Skills

Desktop support

Problem determination

Microsoft Office

Microsoft 365

Job description

About

Are you an Assistant IT Support Technician with experience ensuring IT systems are running smoothly and efficiently?

Can you ensure that systems are configured, maintained and monitored to ensure system reliability?

Do you have experience of providing technical support and troubleshooting systems?

The Assistant IT Support Technician is a key contributor to our MMBC IT team, working under the guidance of the IT Manager. The position is crucial as you will be the first point of contact to our colleagues both remotely and on-site for business IT support; ensuring they are provided with quality support and participate in assigned project deliverables as required. As this role offers frontline support for the business, you will need to be onsite in Skipton 5 days a week alongside the rest of the team.

Responsibilities

JN Bentley is a leading civil engineering and construction company that directly employs over 1800 people and is a leading solution provider to the UK Civil Engineering Industry. At JN Bentley, people are at the heart of the business. We have a strong culture of promoting from within. Nothing gives us more satisfaction than seeing our people grow and progress in their careers with us. If you have a positive attitude and drive to achieve, then we’d like to hear from you. Your key responsibilities will be:

• Implement suitable fixes and work-around solutions to analyse problems, monitoring progress and keeping customers informed
• Update MMBC Service Desk help-tickets and knowledgebase with analysis findings and results
• Visit sites as and when required to facilitate problem resolution
• Maintain client confidence and protect MMBC operations by keeping information confidential

About you

• Experience of Desktop support (Microsoft OS & Applications)
• Good working knowledge of Microsoft Office and 365
• Effective analytical and problem determination skills
• Ability to work as part of a large team on technical projects

What Can We Offer

• 26 days holiday plus bank holidays with the option to buy and carry over
• Flexible pension contributions up to 5% employee 10% employer
• Life assurance of 4 x salary
• Income protection
• Private medical insurance
• Health cash plan
• Annual professional institution subscription costs
• Career and professional development opportunities

Nice-to-have skills

• Analytical Skills

Work experience

• Desktop Support

Languages

• English

Location: Skipton, England

This job is active and accepting applications.