IT Support Technician x 2

JR United Kingdom; Bradford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company is seeking an IT Support Specialist to assist an Education Trust in Bradford. This role involves first line duties such as responding to user incidents, maintaining IT equipment, and providing high-quality service across multiple school sites. Candidates must possess excellent communication skills and experience in an ITIL environment.

Qualifications

• Demonstrable first line experience in a Public Sector environment.
• Helpdesk experience ideally within an ITIL setup.
• Experience with device setup and implementations.

Responsibilities

• Respond to tickets and provide support to diagnose and resolve issues.
• Install and configure hardware/software for users.
• Maintain IT infrastructure to ensure stability and security.

Skills

Communication

User Support

Problem-Solving

ITIL Knowledge

Tools

Microsoft 365

IT Support Tools

Job description

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The role is to carry out first line duties to support an Education Trust. As part of the Trust IT Team, working collaboratively to support multiple schools, you will be the firstpoint of contact for end users, responding to incidents, providing preventative checks, and maintaining IT equipment and resources.
It is essential that you can drive and own your own car to get between the various trust sites.
An enhanced DBS check will be carried out prior to starting. Therefore, priority will be given to candidates who have a current enhanced DBS check in place or who have undergone DBS checks previously.
Your new role

• Listen and respond to users and maintain a high standard of communication and service through to resolution
• Meet SLA requirements for rapid response and prompt resolution
• Respond to tickets and reports, providing support and guidance to diagnose and resolve issues where possible or escalating as required
• Effectively question users to establish symptoms using experience and interrogate databases for potential solutions
• Deploy support tools to systematically trace the source of error or technical failure
• Record and track issues from outset to conclusion
• Minimise interruptions in customers ability to carry out critical organisational activities
• Install and configure hardware / software and systems in line with procedures for users or for temporary needs, e.g. training / assemblies
• Create and amend user accounts in line with procedures, requesting authority for other requirements outside of routine applications
• Carry out maintenance to ensure stable and secure applications and IT infrastructure
• Provide regular communication to service managers to ensure a clear overview of strengths and areas of development in our service and provision

What you'll need to succeed

• You will have demonstrable first line experience, ideally within a Public Sector environment.
• Experience of the full Microsoft suite of products, including M365.
• Helpdesk experience ideally within an ITIL setup.
• Experience of device set-up and implementations.
• Must have excellent communication skills.

What you'll get in return

What you need to do now
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