IT Support Technician

Barnsley Football Club

Blackburn

On-site

GBP 32,000 - 44,000

Full time

13 days ago

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Job summary

Barnsley Football Club is seeking an experienced IT professional to deliver high-quality support across all club locations. You will provide 1st and 2nd line assistance for desktop systems, mobile devices, and networking, while supporting infrastructure projects and cybersecurity initiatives.

You will work 35 hours per week plus match days, with potential evenings and weekends. A driving licence is beneficial for travel between sites in Blackburn and surrounding areas.

Qualifications

Experience delivering 1st/2nd line IT support across multiple sites.
Proficient with Windows/macOS platforms, Microsoft 365 and security practices.
Ability to manage incidents with SLA targets and provide remote, phone and face-to-face support.
Experience with onboarding/offboarding and device enrollment (Intune).
Able to communicate technical concepts to non-technical staff and document procedures.

Responsibilities

Deliver professional 1st and 2nd line IT support across Club locations and match-day operations.
Diagnose, troubleshoot and resolve hardware, software, networking and M365 issues.
Manage incidents through the IT Service Desk; escalate when needed and own resolution.
Configure devices (Windows, Macs, tablets, mobile), MS Entra ID and licensing permissions.
Maintain asset registers, deployment, updates, and secure disposal per procedures.
Provide out-of-hours support for crucial events and assist IT Apprentice mentoring.

Skills

Troubleshooting

Verbal & written communication

Prioritisation

Organisation

Independent working

Analytical thinking

Attention to detail

Full UK driving licence

Education

IT qualification

Networking or Cyber Security qualification

Tools

Windows 11

Apple macOS

iOS & iPadOS

Android devices

Windows Server

Exchange Online

Active Directory

Group Policy

Microsoft 365 / Office 365

Microsoft Teams

SharePoint Online

PC deployment

Remote support tools

IT asset management systems

Cybersecurity basics

Job description

Ewood Park stadium, Blackburn, BB2 4JF. Flexibility regarding location is required.

Reports to:

Head of I.T.

Responsible for:

N/A

Hours of work:

35 hours per week plus match days (rota basis) and any additional hours necessary for the performance of duties. This may include evening and weekend work.

Contractual Status:

Permanent

1. Job Purpose:

To be responsible for delivering high-quality IT support across all Club locations, ensuring that technology services remain secure, reliable and available to support business operations. To provide technical support for desktop systems, Microsoft 365, mobile devices, networking, printers, telephony and business applications whilst assisting with infrastructure projects and cybersecurity initiatives.

2. Duties and Responsibilities

To be committed to ensuring the safeguarding and welfare of all staff, customers and clients of the Club.
Deliver professional 1st and 2nd Line support to all Club staff across multiple sites.
Perform root cause analysis for recurring technical issues. Diagnose, troubleshoot and resolve hardware, software, networking and Microsoft 365 issues.
Manage incidents, service requests and problems through the IT Service Desk ensuring SLA targets are met.
Provide remote, telephone and face-to-face technical support.
Escalate complex issues where appropriate whilst maintaining ownership until resolution.
Configure, deploy and maintain: Windows 11 PC’s & Laptops, Apple MacBooks, Tablets, Mobile devices, Printers
Manage user onboarding and offboarding processes.
Configure Microsoft Entra ID accounts, Microsoft 365 licensing and permissions.
Configure Microsoft Intune enrolled devices.
Maintain software deployment and updates.
Support and administer: Microsoft Outlook, Teams, SharePoint, OneDrive, Exchange Online, Microsoft Entra ID, Microsoft Intune
Maintain the IT Asset Register: Record all hardware assets and software licences, carry out scheduled asset audits, maintain stock levels of IT equipment, Ensure spare equipment is available for rapid deployment,
Ensure secure disposal of redundant equipment following Club procedures.
To generate proposals when required or requested by the Head of IT.
Assist the business in adopting Microsoft 365 services through user guidance, training and documentation.
Produce and maintain technical documentation: Create user guides and knowledge base articles, Update network diagrams, Maintain configuration documentation, Record standard operating procedures.
Follow Cyber security best practices: Assist with vulnerability remediation, ensure endpoint protection remains operational, Support cybersecurity awareness initiatives, Ensure Principle of Least Privilege is maintained, Identify and report potential security incidents, Support device encryption and MFA implementation, Ensure compliance with Club security policies.
Provide out-of-hours and Matchday IT support as required.
Support and mentor the IT Apprentice
Assist with the maintenance of: LAN & WAN infrastructure, Wireless networks, Switches, Firewalls, DHCP, DNS, VLANs, VPN connectivity, Structured cabling