IT Support Team Leader (Derby)

Syntax Consultancy Ltd; Derby; On-site; GBP 35,000 - 40,000; Full time

Job summary

An established IT Management Services provider is seeking a hands-on IT Support Team Leader to join their dynamic team in Derby. In this permanent role, you will lead a small group of IT Support Engineers, ensuring high standards of customer satisfaction while managing a variety of IT environments. This position offers a unique opportunity to work in a hybrid model, providing flexibility with one day a week working from home. You will be instrumental in troubleshooting complex IT issues, supporting various projects, and fostering a collaborative team atmosphere. If you are passionate about IT and leadership, this is the perfect opportunity to advance your career.

Benefits

24 Days Holiday

Birthday Off

Health Care

Pension

Training & Career Development

Overtime/On-Call Pay

Qualifications

• Experience in managing IT support teams and environments.
• Strong troubleshooting skills and customer service focus.

Responsibilities

• Lead and mentor a team of IT Support Engineers.
• Troubleshoot and resolve IT incidents and complex tickets.
• Support IT projects including installations and migrations.

Skills

IT Support

Team Leadership

Customer Service

Troubleshooting

Cloud Technologies

Education

IT Certification (MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA)

Tools

MS 365

Windows

Linux

AWS

Azure

Job description

IT Support Team Leader
Derby
Permanent
£35,000 – £40,000 (DOE)

IT Support Team Leader needed for a permanent position in Derby. Start ideally April/May 2025.

A chance to join an established IT Management Services provider (MSP) looking for a 'hands-on' IT Team Leader to manage a small team of IT Support Engineers.

Must be willing to participate in the ‘on-call’ team shift rota – typically one Saturday per month.

Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH):

1. Leading, mentoring, and coaching a small team of 1st/2nd Line IT Support Engineers.
2. Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/IaaS, Printers, Linux, Cloud (AWS/Azure).
3. Troubleshooting, diagnosing, and resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
4. Ensuring consistently high standards of customer satisfaction and delivering to agreed service levels (SLAs).
5. Supporting IT projects including installations, upgrades, and migrations.
6. Must hold a full UK Driving Licence and have your own vehicle.
7. Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful.
8. An IT Certification would be advantageous: MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA.

Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More.