IT Support Team Lead
Vix Technology
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Benefits offered by this job
Job summary
Vix Technology in Manchester is seeking an IT Support Lead to keep our global corporate IT environment reliable while supporting our modernization efforts.
You will work with the Head of IT, lead end-user support, manage networks, cloud services and SaaS apps, and collaborate across time zones to keep operations running smoothly.
If you enjoy diagnosing problems, simplifying complex issues and driving improvements, we'd like to meet you.
Qualifications
- Second-line IT support or a similar role.
- Experience with Windows Server, Active Directory and AWS in a mixed OS and cloud environment.
- Familiarity with corporate SaaS applications and development tools.
- ITIL Foundation certification and a tertiary IT qualification.
- Clear communication, attention to detail and ability to collaborate across locations and time zones.
Responsibilities
- Maintain, support and improve the infrastructure, networks, cloud services and corporate applications our teams rely on.
- Be a hands-on technical lead, resolving end-user device, connectivity and SaaS issues.
- Work with a geographically distributed team to share knowledge and coordinate handovers.
- Contribute to IT modernisation programmes and standardisation of systems.
Skills
Education
Tools
Job description
At Vix Technology, we're bringing people, technology and services together to make transport work better for everyone. Operating across international markets, we connect and simplify complex transport systems, giving operators the clarity, control and confidence to run better mobility and create simpler, more connected experiences for passengers.
At Vix Technology, we're bringing people, technology and services together to make transport work better for everyone. Operating across international markets, we connect and simplify complex transport systems, giving operators the clarity, control and confidence to run better mobility and create simpler, more connected experiences for passengers.
Our goal is simple: better systems, better outcomes and transport that works as one. It's our people who make that possible.
We value those who take ownership, work well with others and aren't afraid to question the default. You'll have the opportunity to contribute your expertise, solve meaningful challenges and work alongside people who share your ambition to build great solutions and make a difference.
Great IT support gives people the confidence to get on with their day. Behind it sits someone who can untangle a stubborn technical problem, explain the solution clearly and spot how to stop it happening again.
At Vix Technology, we’re looking for an IT Support Lead who enjoys that mix of troubleshooting, helping people and making things work better. Based in Manchester, you’ll help keep our global Corporate IT environment running reliably while supporting the changes that will take it forward.
If you’re equally interested in resolving today’s support challenge and improving tomorrow’s infrastructure, we’d like to meet you.
Working with our Head of IT and colleagues around the world, you’ll maintain, support and improve the infrastructure, networks, cloud services and corporate applications our teams rely on.
You’ll be a hands-on technical lead, helping colleagues resolve issues across end-user devices, connectivity and SaaS applications. As part of our follow-the-sun support model, you’ll work closely with a geographically distributed team to share knowledge, coordinate handovers and keep support moving across time zones.
Alongside daily support, you’ll contribute to group-wide IT modernisation programmes. That could mean helping standardise systems, automate repetitive tasks or support cloud adoption. You’ll bring practical insight from the support environment into those projects, helping us build solutions that work for the people using them.
Our technology landscape spans Windows, Linux and macOS, alongside Windows Server, Active Directory, AWS and a range of cloud services.
You’ll also support the applications that keep our teams collaborating and delivering, including Jira, Confluence, Tempo, TeamCity, Google Workspace, HubSpot and Lucid Suite. You’ll investigate issues, coordinate with suppliers and help colleagues get the most from these tools. Experience troubleshooting API integrations would be particularly useful.
You’ll keep technical documentation, internal records and registers accurate and useful, and work with vendors on procurement, escalations and warranty matters. Throughout, you’ll apply ITIL practices to incident, request and change management, bringing consistency to how we support the business.
You’ll have second-line IT support or a similar role, with the technical confidence to investigate independently and the judgement to know when to involve others.
- Hands-on experience with Windows Server, Active Directory and AWS, ideally within a mixed operating system and cloud environment.
- Working knowledge of corporate SaaS applications and development tools, particularly those used across our technology landscape.
- ITIL Foundation certification and a tertiary qualification in IT or a related discipline.
- Clear communication, strong attention to detail and experience collaborating across locations and time zones.
Additional industry certifications in networking, systems administration or cloud technologies would be welcome.
You’re approachable, curious and patient. You can help a colleague through an unfamiliar issue without overwhelming them with jargon, and you take pride in following a problem through to resolution.
You understand why good documentation and consistent processes matter, and you’re willing to improve them. You enjoy sharing what you know, learning from others and contributing to a friendly team where people can do good work and have some fun along the way.
Join Vix and help build a reliable, consistent and modern IT environment for colleagues around the world. Bring your technical knowledge, your ideas and your ability to make someone’s day a little easier.
Join Vix Tehchnology and be part of a global team making transport work better. You’ll work with talented people to solve real-world challenges in a culture that values collaboration, ownership, fresh thinking and putting customers first.
Alongside this, we offer a range of benefits designed to support you at work and beyond.
- 25 days holiday plus 8 bank holidays
- Pension Scheme
- Health Insurance
- Employee Assistance Program
- Death in Service and Life Assurance schemes
- Cycle Scheme
- EV Car Scheme
- Discounts platform
- Long Service Awards
- Referral Bonus
Vix Technology is committed to a workplace where everyone is treated with dignity, respect, fairness and inclusion. We value diversity of background, experience and perspective and are committed to equal opportunity, with employment decisions based on merit.
If you need an adjustment or support at any stage of the recruitment process, please let us know.
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