IT Support Team Lead

Oliver James; Greater London; On-site; GBP 24,000 - 31,000; Full time

Job summary

Oliver James Group is seeking a hands-on EMEA Service Desk Team Lead for a 6-month contract based in London. You will lead IT support across EMEA offices and act as escalation for complex issues, while prioritising incidents in Zendesk and supporting devices and apps.

The role requires 3+ years in IT support with at least 1 year in a team lead position, and strong Azure/Intune, Office 365, AD and Windows OS skills. London-based with an Inside IR35 setup.

Qualifications

• 3+ years of IT support experience with at least 1 year in a team lead role.
• Strong skills in Azure/Intune, Office 365, AD and Windows OS.
• Experience supporting geographically spread users in a mid-to-large organisation.

Responsibilities

• Lead and develop the EMEA service desk team across multiple offices.
• Act as escalation point for complex software, hardware, and network issues.
• Prioritise and manage incidents in Zendesk to meet SLAs.
• Support in-house apps, laptops and mobile devices.
• Maintain process docs and regional IT asset inventory.
• Collaborate with Core Engineering on IT initiatives and updates.
• Build relationships with regional stakeholders.

Skills

IT Support

Team Leadership

Zendesk

Azure/Intune

Office 365

Active Directory

Windows OS

Communication

SOPs

Tools

Jamf

Zoom AV

Job description

EMEA Service Desk Team Lead - 6-Month Contract - London - c. £150/day (Inside IR35)

A global professional services firm is looking for a hands-on Service Desk Team Lead to run IT support across its EMEA offices: London, Dublin, Barcelona, Dubai and Munich.

The role

• Lead and develop the EMEA service desk team
• Act as the escalation point for complex software, hardware and network issues
• Manage and prioritise incidents in Zendesk, making sure they're resolved on time
• Support in-house web applications, proprietary software, laptops and mobile devices
• Maintain process documentation and the regional IT asset inventory
• Work with Core Engineering teams on IT initiatives and updates
• Build strong relationships with stakeholders across regions

What you'll bring

• 3+ years of IT support experience, including at least 1 year as a team lead
• Strong Azure/Intune, Office 365, Active Directory and Windows OS skills
• Experience supporting geographically spread users in a mid-to-large organisation
• Clear communication with non-technical users at every level
• A track record of following SOPs and improving processes
• Desirable: macOS/Jamf, Zoom AV support, and CompTIA or Microsoft certifications

Details: 6-month initial contract, London-based, c.£150/ day inside IR35.