IT Support Team Lead

Oliver James; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Oliver James in London is seeking an IT Service Desk Team Lead for a 6-month contract to run IT support across its EMEA offices: London, Dublin, Barcelona, Dubai and Munich.

You will lead the service desk, manage incidents in Zendesk, support in‑house applications, laptops and mobile devices, and maintain regional IT asset inventory while coordinating with Core Engineering and stakeholders across regions.

Qualifications

• 3+ years IT support experience, including at least 1 year as a team lead.
• Strong Azure/Intune, Office 365, Active Directory and Windows OS skills.
• Experience supporting geographically spread users in a mid-to-large organisation.
• Clear communication with non-technical users at every level.
• Desirable certifications such as CompTIA or Microsoft.

Responsibilities

• Lead and develop the EMEA service desk team.
• Act as the escalation point for complex software, hardware and network issues.
• Manage and prioritise incidents in Zendesk, ensuring timely resolution.
• Support in‑house web applications, proprietary software, laptops and mobile devices.
• Maintain process documentation and the regional IT asset inventory.
• Work with Core Engineering teams on IT initiatives and updates.
• Build strong relationships with stakeholders across regions.

Skills

Team leadership

IT support

Clear communication

Process improvement

Tools

Azure/Intune

Office 365

Active Directory

Windows OS

Zendesk

Job description

EMEA Service Desk Team Lead – 6-Month Contract – London – c. £150/day (Inside IR35)

A global professional services firm is looking for a hands‑on Service Desk Team Lead to run IT support across its EMEA offices: London, Dublin, Barcelona, Dubai and Munich.

The role

• Lead and develop the EMEA service desk team
• Act as the escalation point for complex software, hardware and network issues
• Manage and prioritise incidents in Zendesk, making sure they’re resolved on time
• Support in‑house web applications, proprietary software, laptops and mobile devices
• Maintain process documentation and the regional IT asset inventory
• Work with Core Engineering teams on IT initiatives and updates
• Build strong relationships with stakeholders across regions

What You’ll Bring

• 3+ years of IT support experience, including at least 1 year as a team lead
• Strong Azure/Intune, Office 365, Active Directory and Windows OS skills
• Experience supporting geographically spread users in a mid‑to‑large organisation
• Clear communication with non‑technical users at every level
• A track record of following SOPs and improving processes
• Desirable: macOS/Jamf, Zoom AV support, and CompTIA or Microsoft certifications

Details

6-month initial contract, London-based, c.£150/ day inside IR35.