IT Support Specialist: Windows, Mac & Networking

BCIC Swiss; United Kingdom, United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

BCIC Swiss in Jersey, UK, is looking for an IT Support Specialist to support users on Windows and macOS systems. In this role, you will troubleshoot technical issues, maintain ticket updates, and provide excellent customer service.

Applicants should have several years of IT experience and hold a valid work permit in Jersey. The position involves liaising with vendors to resolve complex issues efficiently. Join our team dedicated to providing high-quality support in an on-site setting.

Qualifications

• Must hold a valid work permit in Jersey, UK.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Support Apple PC users with basic macOS knowledge.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Tools

Cisco Jabber

Job description

BCIC Swiss in Jersey, UK, is looking for an IT Support Specialist to support users on Windows and macOS systems. In this role, you will troubleshoot technical issues, maintain ticket updates, and provide excellent customer service.

Applicants should have several years of IT experience and hold a valid work permit in Jersey. The position involves liaising with vendors to resolve complex issues efficiently. Join our team dedicated to providing high-quality support in an on-site setting.