Assistant Branch Manager

Bennett & Son Ltd.; United Kingdom; Remote; GBP 26,000 - 38,000; Full time

Job summary

Bennetts is seeking an Assistant Branch Manager to support the daily running of a busy branch. You will work with the Branch Manager to steer operations, boost sales and deliver excellent customer service while promoting branch efficiency.

You will need strong leadership, knowledge of car parts or services, and the ability to drive performance and team development. Hours typically Monday to Friday with Saturday rotation, in the UK.

Qualifications

• Leadership and team management experience.
• Experience working to sales targets and KPIs.
• Strong customer service skills and communication abilities.
• IT literacy with stock control or sales systems.

Responsibilities

• Support the Branch Manager in daily operations, including sales, logistics and customer service
• Lead and develop branch staff to drive performance
• Maintain high standards of customer service and branch efficiency
• Monitor and work towards sales targets, KPIs and profitability
• Assist with stock management, ordering and stock control
• Coordinate delivery schedules and ensure timely parts distribution
• Handle customer queries, complaints and complex sales
• Ensure health & safety compliance and company policies
• Act as Branch Manager when required
• Contribute to local marketing and trade account development initiatives

Skills

Leadership

Sales targets

Customer service

Stock control

Driving licence

Job description

About The Role

As an Assistant Branch Manager you will support the day-to-day running of our busy branch. Working closely with the Branch Manager, you will help manage operations, support the sales, and ensure high levels of customer satisfaction and branch efficiency.

This role requires strong leadership, good knowledge of automotive parts or services, and the ability to drive both operational performance and team development.

Hours of work: Monday to Friday 8am - 5.30pm and alternate Saturdays' 8.30am - 1pm

Key Responsibilities

• Support the Branch Manager in daily operations, including sales, logistics, and customer service
• Help lead, motivate, and develop branch staff
• Ensure high standards of customer service are delivered consistently
• Monitor and help achieve sales targets, KPIs, and profitability goals
• Assist with stock management, ordering, and stock control
• Help manage delivery schedules and ensure timely distribution of parts
• Handle customer queries, complaints, and complex sales
• Ensure compliance with health & safety and company policies
• Step in as acting Branch Manager when required
• Contribute to local marketing and trade account development initiatives

Requirements

• Previous experience in a supervisory or senior sales/operations role
• Strong knowledge of car parts, automotive servicing, or related products
• Leadership and team management skills
• Excellent communication and customer service abilities
• Commercial awareness and experience working to sales targets
• Strong organisational and time-management skills
• Punctual, reliable and trustworthy
• IT literate with experience using stock control or sales systems
• Full UK driving licence

About Us

Bennetts is a third-generation family business, founded in1954, and built on strong values of value and customer service. While thecompany has grown significantly, those principles remain at its core. Today, the L Bennett and Sons Group operates across the UK,supplying car parts, tools, and workshop equipment to both trade and publiccustomers, from independent garages to main dealers and specialists. With over 55branches and growing, over £30 million in stock and a fleet of 350+ vehicles,Bennetts supports everything from routine servicing to complex repairs. As an independent, family-owned business, Bennetts reinvestsin its people, infrastructure, and systems, enabling quick decisions andconsistent service. Looking ahead, Bennetts remains focused on qualityproducts, dependable service, and supporting workshops with confidence, stayingtrue to the values that have driven its success for over 70 years.