Branch Manager

L. Bennett & Son Limited; Epping Forest; On-site; GBP 38,000 - 52,000; Full time

Job summary

Bennetts is seeking a Branch Manager to run daily branch operations, drive sales, and lead a team of staff across sales, service and logistics. The role focuses on delivering excellent customer service, maintaining stock accuracy, and achieving branch targets within a busy automotive parts environment.

The successful candidate will have strong leadership skills, experience in the motor trade, and the ability to manage multiple priorities while upholding high safety and service standards.

Qualifications

• Proven experience in a management or supervisory role in the motor trade.
• Strong understanding of automotive parts, operations or aftersales.
• Excellent leadership, communication and customer service skills.
• Commercial acumen and a results-driven approach.
• Good organisational and time-management abilities.
• Punctual, reliable and trustworthy.
• IT literate, with experience using stock and sales systems.
• Full UK driving licence.

Responsibilities

• Lead and manage all branch operations, including sales, customer service, warehouse and logistics
• Drive branch performance to meet or exceed sales, profit and service targets
• Develop and maintain strong relationships with trade and retail customers
• Oversee stock control, purchasing and inventory accuracy
• Manage, motivate and develop a team of staff including sales advisors, warehouse operatives and drivers
• Ensure high levels of customer satisfaction and deal with escalated queries or complaints professionally
• Monitor and analyse branch KPIs, reporting performance to senior management
• Ensure all operational and health & safety procedures are followed
• Support marketing and local business development activities
• Recruit, train, and retain high-performing staff

Skills

Branch management

Leadership

Automotive parts

Customer service

Sales targets

Tools

Stock systems

Job description

About The Role

As a Branch Manager you will beresponsible for the day-to-day operations of the branch, including managingstaff, achieving sales targets, ensuring excellent customer service, andmaintaining operational efficiency.

This role is perfect for someonewith a strong background in automotive parts or aftersales, excellentleadership skills, and a commercial mindset.

Hours of work: Monday to Friday8am – 5.30pm and alternate Saturdays’ 8.30am – 1pm

Key Responsibilities:

• Lead and manage all branch operations, including sales, customer service, warehouse and logistics
• Drive branch performance to meet or exceed sales, profit and service targets
• Develop and maintain strong relationships with trade and retail customers
• Oversee stock control, purchasing and inventory accuracy
• Manage, motivate and develop a team of staff including sales advisors, warehouse operatives and drivers
• Ensure high levels of customer satisfaction anddeal with escalated queries or complaints professionally
• Monitor and analyse branch KPIs, reportingperformance to senior management
• Ensure all operational and health & safetyprocedures are followed
• Support marketing and local business developmentactivities
• Recruit,train, and retain high-performing staff

Requirements:

• Proven experience in a management or supervisory role in the motor trade
• Strong understanding of automotive parts, operations or aftersales
• Excellent leadership, communication and customer service skills
• Commercial acumen and a results-driven approach
• Good organisational and time-management abilities
• Punctual, reliable and trustworthy
• IT literate, with experience using stock and sales systems
• Full UK driving licence

About Us

Bennetts is a third-generation family business, founded in 1954, and built on strong values of value and customer service. While the company has grown significantly, those principles remain at its core.Today, the L Bennett and Sons Group operates across the UK, supplying car parts, tools, and workshop equipment to both trade and public customers, from independent garages to main dealers and specialists. With over 55 branches and growing, over £30 million in stock and a fleet of 350+ vehicles, Bennetts supports everything from routine servicing to complex repairs.As an independent, family-owned business, Bennetts reinvests in its people, infrastructure, and systems, enabling quick decisions and consistent service. Looking ahead, Bennetts remains focused on quality products, dependable service, and supporting workshops with confidence, staying true to the values that have driven its success for over 70 years.