IT Support Specialist

Anson McCade Pty; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Anson McCade Pty in London is seeking an experienced IT Support Specialist to provide onsite IT support for a short-term contract. You will be the primary on-site contact, resolving issues with devices, network, and AV systems, and ensuring a reliable user experience.

The role requires independent work, strong customer service, and the ability to collaborate with wider engineering teams. Prior experience in a consultancy or professional services environment is a plus, as is familiarity with ITSM

Qualifications

• At least 3 years' experience in IT support or IT administration.
• Experience working independently with minimal supervision, ideally in a standalone onsite support role.
• Strong troubleshooting skills across end-user devices, network connectivity and AV systems.
• Excellent communication and customer service skills, with the ability to support users at all levels.
• Experience using ServiceNow or a similar IT service management platform, with ServiceNow preferred.
• Previous experience in a consulting or professional services environment would be advantageous.
• A proactive attitude, willingness to learn and ability to get up to speed quickly in a short-term assignment.

Responsibilities

• Provide onsite IT support, acting as the primary point of contact for day-to-day technical issues.
• Diagnose and resolve issues relating to network connectivity, end-user devices and AV systems.
• Manage and progress service desk tickets, ensuring issues are handled efficiently and accurately.
• Test and monitor network connectivity and overall user experience.
• Support AV system setup, testing and vendor coordination.
• Work alongside network, AV and endpoint engineering teams to facilitate onsite activities.
• Escalate complex issues to the appropriate technical teams when required.
• Deliver a responsive, professional and customer-focused IT support service.

Skills

IT Support

Troubleshooting

Customer Service

Onsite Support

Tools

ServiceNow

Job description

Company overview

Our client is a global consulting firm specialising in strategy, technology and business transformation. They work with organisations across a range of industries to solve complex challenges through innovative technology and practical solutions.

Role overview

The client is seeking an experienced IT Support Specialist to provide onsite IT support in their London office on a short-term contract. This is a standalone role, offering the opportunity to take ownership of day-to-day IT support and ensure a smooth, reliable experience for end users.

You will act as the main onsite point of contact for IT issues, supporting everything from network connectivity and audiovisual (AV) systems to end-user devices and service tickets. Working closely with wider engineering teams, you will diagnose and resolve technical issues, escalating where necessary while maintaining a high standard of customer service.

The role would suit someone who is comfortable working autonomously, communicates confidently with users at all levels and can quickly adapt to a fast-paced consulting environment.

Key responsibilities

• Provide onsite IT support, acting as the primary point of contact for day-to-day technical issues.
• Diagnose and resolve issues relating to network connectivity, end-user devices and AV systems.
• Manage and progress service desk tickets, ensuring issues are handled efficiently and accurately.
• Test and monitor network connectivity and overall user experience.
• Support AV system setup, testing and vendor coordination.
• Work alongside network, AV and endpoint engineering teams to facilitate onsite activities.
• Escalate complex issues to the appropriate technical teams when required.
• Deliver a responsive, professional and customer-focused IT support service.

What we're looking for

• At least 3 years' experience in IT support or IT administration.
• Experience working independently with minimal supervision, ideally in a standalone onsite support role.
• Strong troubleshooting skills across end-user devices, network connectivity and AV systems.
• Excellent communication and customer service skills, with the ability to support users at all levels.
• Experience using ServiceNow or a similar IT service management platform, with ServiceNow preferred.
• Previous experience in a consulting or professional services environment would be advantageous.
• A proactive attitude, willingness to learn and ability to get up to speed quickly in a short-term assignment.