IT Support Specialist

Finitas; City Of London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Join a dynamic and collaborative team as an IT Support Specialist in the heart of London. In this role, you will provide essential first-line technical support while managing IT assets and conducting disaster recovery tests. This is a fantastic opportunity to grow your career in a boutique insurance firm that values teamwork and innovation. You'll engage with various technologies, from SQL databases to Power BI dashboards, ensuring a high level of service and support. If you're passionate about IT and looking for a role that offers growth and development, this position is perfect for you!

Qualifications

• Minimum 2 years in a 1st line support role with strong technical skills.
• Excellent problem-solving abilities and customer service skills.

Responsibilities

• Provide first line technical support and maintain high customer service.
• Manage IT assets and conduct disaster recovery testing.

Skills

Technical Support

Problem-Solving

Customer Service

Time Management

Communication

Education

2+ years in IT Support

Experience in Insurance Industry

Tools

PowerShell

VBA

SQL Server

MySQL

Power BI

Job description

Finitas City Of London, England, United Kingdom

IT Support Specialist

Finitas City Of London, England, United Kingdom

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This range is provided by Finitas. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Finitas

IT Support Specialist | London Market Broker | London/Hybrid | £35 - 40,000 (doe)

Finitas are partnering with a boutique London market broker in their search for an IT Support Specialist. In this role, you will be responsible for providing first line technical support, running reports, conducting disaster recovery testing, and managing IT assets.

Responsibilities:

• Provide first line technical support, responding to support queries in a timely manner.
• Maintain a high level of customer service when addressing support issues.
• Take ownership of support issues and seek closure, escalating more complex calls to third party IT support.
• Manage and maintain a comprehensive list of all support calls.
• Perform regular performance testing on the network.
• Monitor and address blocked emails in the spam filter.
• Check scheduled reports and troubleshoot any failures.
• Update analysis using existing batch files, PowerShell scripts, and VBA code.
• Run reports and analyse data in SQL Server and MySQL.
• Create dashboards and analyse data in Power BI.
• Plan and execute disaster recovery tests, working closely with external IT support and internal staff.
• Document test results and provide recommendations for future tests.
• Maintain an accurate inventory of all IT assets.
• Review versions of software in use.
• Assist the IT Manager with project work as needed.

Qualifications:

• Minimum of 2 years of IT experience in a 1st line support role.
• Must have experience working in the Insurance industry.
• Strong technical skills and knowledge of computer systems and networks.
• Excellent problem-solving and troubleshooting abilities.
• Strong customer service and communication skills.
• Ability to manage time efficiently and prioritize tasks.
• Team player with the ability to work collaboratively.

Please note that you will be required to work in their London office 4 days per week.

This is a brilliant opportunity to join a highly collaborative business where there will be opportunity to further your career! So, if you have the right experience, please apply now.

Please note that candidates must have the right to work in the UK as sponsorship is not provided.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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