IT Support & Security Analyst – Hybrid (3 days in-office)

Goodlord; Sheffield; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Bi-weekly coaching

25 days holiday + bank holidays

Paid parental leave

Team and culture

Job summary

Goodlord is seeking an IT Support & Security Analyst to be the primary technical contact across our Sheffield and Lincoln offices, split between front-line helpdesk and security administration. The role covers device management, identity control, patching, incident response, and networking support in a fast-paced environment.

You will work in a hybrid model with some remote work and collaborate with senior engineers to improve security posture and tooling, including AI productivity initiatives.

Qualifications

• Experience in IT support, systems engineering or security operations.
• Hands-on administration with macOS, Windows or ChromeOS and MDM tools (Hexnode/Intune/Google MDM).
• Experience maintaining ISMS evidence (Vanta/Drata/Sprinto) aligned with Cyber Essentials and ISO 27001.

Responsibilities

• Provide front-line helpdesk support across Sheffield and Lincoln offices.
• Manage user lifecycles, access permissions, and Google Workspace configurations.
• Enrol and monitor endpoints using MDM tools; maintain automated patch schedules.
• Monitor, investigate and remediate security alerts (SentinelOne, GCP, email security).
• Support Cisco Meraki networking, VPNs, and SOPs; assist AI tool rollouts.

Skills

IT support

Security operations

Networking concepts

Troubleshooting

Tools

Freshservice

Google Workspace Admin

Hexnode

Intune

Google MDM

Action1

SentinelOne

GCP

Cisco Meraki

OpenVPN

Job description

Goodlord is seeking an IT Support & Security Analyst to be the primary technical contact across our Sheffield and Lincoln offices, split between front-line helpdesk and security administration. The role covers device management, identity control, patching, incident response, and networking support in a fast-paced environment.

You will work in a hybrid model with some remote work and collaborate with senior engineers to improve security posture and tooling, including AI productivity initiatives.