IT Support Officer: Hardware & 1st/2nd Line Support

School Of Coding; Birmingham; Presencial; GBP 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous annual leave entitlement

Pension Scheme

Employee Assistance Programme

Company events

Retail discounts through Bright Exch(e

Descripción de la vacante

School of Coding is seeking an IT Support Officer to own day-to-day hardware support across the organisation. The role focuses on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line staff support.

You will ensure devices are properly configured, issues resolved quickly and staff and students have secure, up-to-date technology. A practical, organised individual with a service-led approach is ideal.

Formación

• Previous IT support experience including 1st and 2nd line support.
• Experience setting up and managing laptops and user hardware at scale.
• Experience managing IT stock, asset registers or equipment allocation.
• Good working knowledge of Windows laptops and common business software.
• Experience supporting Microsoft 365 and G-Suite, user accounts and access issues.
• Confidence troubleshooting hardware, software and basic networking issues.
• Strong organisational skills with the ability to manage competing priorities.
• Clear communication skills and a helpful, service led approach.

Responsabilidades

• Set up, configure and deploy laptops and other IT equipment for new starters and existing staff.
• Provide 1st and 2nd line technical support for hardware, software, user access and general IT issues.
• Troubleshoot laptop, printer, connectivity, peripheral and account related issues.
• Ensure staff and student devices are kept up to date with required software, patches and security updates.
• Manage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability.
• Support user onboarding and offboarding, including device setup, account creation, permissions and asset recovery.
• Maintain IT asset registers and ensure all devices are logged, tracked and properly assigned.
• Escalate more complex issues where needed and work with third party suppliers or support partners to resolution.
• Support the maintenance of Microsoft Office or similar business systems, including password resets, user setup and access support.
• Assist with maintaining basic IT security standards across devices and users.
• Help ensure IT support processes are organised, documented and followed consistently.
• Provide responsive, user friendly support to staff with varying levels of technical confidence.

Conocimientos

Clear communication

Organisational skills

Customer service mindset

Problem solving

Service-led approach

Ability to work under pressure

Educación

CompTIA A+ or Network+ certification

Herramientas

Active Directory

Entra ID

Microsoft 365

G-Suite

Ticketing systems

Descripción del empleo

School of Coding is seeking an IT Support Officer to own day-to-day hardware support across the organisation. The role focuses on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line staff support.

You will ensure devices are properly configured, issues resolved quickly and staff and students have secure, up-to-date technology. A practical, organised individual with a service-led approach is ideal.