IT Support Officer

ROCHFORD DISTRICT COUNCIL; Rochford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Rochford District Council is seeking a Technical Officer to join our IT team, working with a Technical Analyst to deliver first-line, high-quality service desk support. The role focuses on customer service with a technical twist and contributing to our Digital, Data and Technology services.

The position involves varied support tasks, including hardware commissioning and decommissioning, and general IT support.

Qualifications

• Knowledge of Microsoft technologies required.
• ITIL would be advantageous.

Responsibilities

• Provide first-line and first-class Technical Service Desk support with strong customer service and technical knowledge.
• Handle a variety of support tasks, hardware commissioning/decommissioning, and general IT support.

Skills

Microsoft technologies

ITIL

Job description

Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud technologies? Do you like to problem solve? Or how about challenges? Like to learn new skills? Can you provide excellent customer service with a technical twist?

The Technical Officer will be working with Technical Analyst to provide the first line and first-class Technical Service Desk using great customer skills that is supported with technical knowledge, you will be a key part of the delivery of our Digital, Data and Technology services.

The work will be a variety of support tasks, hardware commissioning and decommissioning and general IT Support Knowledge of Microsoft technologies required and ITIL would be advantageous.