IT Support Modern Apprentice

Kibble Education And Care Centre; Scotland; Presencial; GBP 22 000 - 27 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Training opportunities

Healthcare support

Partner discounts

Childcare discounts

Counselling access

Cycle to Work

Generous holidays

Free parking

Free meals

On-site physiotherapy

Resumo da oferta

Kibble Education And Care Centre is offering an IT apprenticeship in Scotland. You will gain hands-on experience in setting up and maintaining IT equipment, with training and guidance to develop technical skills and confidence. The role includes assisting staff with Office tools and IT support, while learning in a supportive environment.

The position focuses on practical IT work within a caring charity, with the chance to build a career in IT through hands-on experience and structured training.

Qualificações

• A genuine interest in IT and a desire to build a career in the industry.
• Good communication and problem-solving skills.
• A positive attitude and willingness to learn and develop.
• Basic knowledge of Microsoft Office applications.
• The ability to work independently and as part of a team.
• Good organisational skills and attention to detail.

Responsabilidades

• Work with the IT team to set up, configure and maintain computers and IT equipment.
• Develop practical skills in installing software, carrying out routine checks and keeping equipment records up to date.
• Investigate and resolve everyday hardware, software and connectivity issues.
• Record and update support tickets and follow troubleshooting procedures.
• Support colleagues with Microsoft Office applications, Teams and other workplace systems while following data protection and IT security guidance.

Conhecimentos

Interest in IT

Communication skills

Willingness to learn

Teamwork

Problem solving

Organisation

Formação académica

National 5s / Highers or equivalent

Ferramentas

Microsoft Office

IT hardware basics

Descrição da oferta de emprego

Job reference: 000925

Salary: £24,479.00 per annum (based on Scottish Living Wage at £13.45 per hour)

Employment type: Apprenticeship

Services: Corporate Services

Hours Per Week: 35

Closing date: 30/10/2026

Job Description

Staff Benefits at Kibble

• Learning continues with opportunities for further training, job variety and funded study
• Healthcare significantly contributes to expenses such as dental treatments, new glasses and contact lenses
• Money off shopping and events from Blue Light Card, Costco and other partners
• Discounts are available for childcare through Puddle Lane children's nursery
• Immediate access to confidential counselling helps you prioritise self-care
• Wellbeing perks continue with Cycle to Work and generous holidays

About Kibble

Kibble supports children and young people (aged 5-26) who have experienced trauma and adversity through residential care, education and mental health services. For more than 200 years, we've put young people first and have built a trusted charity with vital services that strive to transform lives, families and communities.

When starting a new job at Kibble, you'll become part of a dedicated staff team who make sure children are happy and safe 365 days a year, 24/7. Whether your role is in care, education, or the corporate side, you'll help give young people a chance at life.

The Role

This is an exciting opportunity for someone who is motivated to begin their career in IT. Working alongside our experienced IT team, you will gain valuable hands-on experience while receiving the training, guidance and support needed to develop your technical skills and confidence.

Hands-on IT experience: Work as part of our IT team to help set up, configure and maintain computers, laptops and other IT equipment. With training and guidance, develop practical skills in installing software, carrying out routine checks and keeping equipment records up to date.

Develop your problem-solving skills: Work with the team to investigate and resolve everyday hardware, software and connectivity issues. Learn how to record and update support tickets, follow troubleshooting procedures and refer more complex issues to experienced colleagues.

Support colleagues across Kibble: Help the team respond to staff enquiries in person, by email and over the phone, providing a friendly and professional service. Build your confidence in supporting colleagues with Microsoft Office applications, Teams and other workplace systems, while following the team's guidance on confidentiality, data protection and IT security.

Person Specification

Essential:

• A genuine interest in IT and technology and a desire to build a career in the industry
• Good communication and problem-solving skills
• A positive attitude and willingness to learn and develop
• Basic knowledge of Microsoft Office applications
• The ability to work independently and as part of a team
• Good organisational skills and attention to detail

Desirable:

• National 5s, Highers or equivalent qualifications
• Any previous experience of working with computers, networks or technology through school, college, hobbies or work experience
• A full driving licence or progress towards obtaining one

Key Competencies

• Willing to listen to and understand others and maintain credibility in your role and for Kibble
• Supports others and gains their trust; is positive and enthusiastic
• Develops people by helping staff individually and in groups so that they can perform at their best
• Creative, delivers practical solutions and is flexible in meeting others’ needs
• Willing to examine own values, principles and assumptions

Learns from own experiences

• Motivates others by establishing clear direction and standards, providing opportunities for participation and offering encouragement, recognition and personal support for their efforts and achievements

• Well organised, copes well under pressure, takes ownership, is proactive and is goal-focused
• Transparent and open, keeps others informed and acts sensitively towards people's needs
• Coordinates tasks

Notes:

• This job outline reflects the main tasks and responsibilities discharged by the postholder at the present time. However, Kibble reserves the right to alter or amend the content of this job outline to reflect changes to the job or services provided, while maintaining the overall character and level of responsibility for the post.
• Notwithstanding any information or statement described within this job outline, all duties must be carried out in a way that promotes equality of opportunity, dignity and respect for all individuals and which is consistent with Kibble's stated policy on equal opportunities.
• The successful candidate will be subject to PVG scheme membership. Having previous convictions will not automatically disbar you from working at Kibble (with the exception of offences against children or other vulnerable groups) and every case is taken on an individual basis.
• Appointments will be subject to a probationary period

What do we offer?

Holidays (up to 40 days per year), enhanced sick and maternity pay, cash4health, employee assistance programme, free parking, free meals and access to

on-site physiotherapy.