Service Manager

Kibble; Paisley; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Training opportunities

Healthcare coverage

Discounts with partners

Childcare discounts

Confidential counselling

Cycle to Work + holidays

Job summary

Kibble is recruiting a Service Manager to lead a designated service, oversee staff and resources, and ensure safe, effective care for children and young people. The role emphasizes proactive leadership, quality delivery, and engagement with external agencies.

The post requires experience in safeguarding, development planning, and delivering high standards within a busy residential or day-care setting. PVG checks and SCM training will be part of the process.

Qualifications

• Possession of or working towards Introduction to Social Pedagogy or/SVQ4 or equivalent SCQF Level 8/9 qualification.
• Three years experience of working with children or young people in residential/day care.
• Ability to build trusting relationships with children, young people and staff;
• Strong emotional resilience and the ability to cope with competing demands;
• Ability to represent the organisation professionally with external agencies, including representation at all appropriate meetings;
• Experience of motivating and leading others and providing support and guidance to staff or peers;
• Strong IT literacy with a good understanding of Microsoft Word, Excel and PowerPoint;
• Excellent communication skills both verbal and written
• Possess a full driving licence, and be willing and able to drive school transport
• Possess current membership of the SSSC
• Able to evidence a commitment to Continuing Professional Development and to provide an up to date PRTL record.
• A trauma informed practitioner

Responsibilities

• Managing the house rota;
• Authorising annual leave, approving training requests and managing absence;
• Ensuring new staff receive an appropriate induction and development opportunities;
• Managing and maintaining house budgets;
• Proof reading professional reports;
• Working on the floor to role model trauma informed practice, being visible and providing leadership to the staff team;
• Driving, shaping and reinforcing a positive culture in line with organisational values;
• Having a good understanding of all children and young people’s care plans within the service;
• Ensuring the environment is safe, welcoming and homely;
• Actively developing and maintaining links and partnership working with all other Kibble Services;
• Liaising with parents, families and other agencies involved in the care of the children and young people using the service, informing them of progress and decisions affecting the young person;
• Acting as a link between outside agencies involved in the young peoples’ placement, for example, local authorities, psychological services; benefits agencies, housing associations and community resources
• Maintaining appropriate systems and structures for the service including risk management to ensure high quality outcomes for the children and young people and the organisation.
• Deputising for the Operations Manager as necessary;
• Contributing to the development of the service to ensure that it continues to meet the needs of a changing client group;
• Assisting in the production of Service Development Plans and coordinating the personal and professional development of staff;
• Maintaining own continuing professional development, both through opportunities offered by Kibble and by using own resources and initiative;
• Ensuring that staff awareness of Health and Safety rules and regulations is always maintained;
• Undertaking any other reasonable duties as may be delegated by Kibble’s management from time to time

Skills

Relationship building

Emotional resilience

Communication skills

IT literacy

Driving licence

SSSC membership

Professional development

Trauma-informed practice

Education

Introduction to Social Pedagogy or SVQ4 or SCQF Level 8/9

Residential/day care experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Staff Benefits at Kibble

• Learning continues with opportunities for further training, job variety and funded study
• Healthcare significantly contributes to expenses such as dental treatments, new glasses and contact lenses
• Money off shopping and events from Blue Light Card, Costco and other partners
• Discounts are available for childcare through Puddle Lane children’s nursery
• Immediate access to confidential counselling helps you prioritise self-care
• Wellbeing perks continue with Cycle to Work and generous holidays

About Kibble

Kibble supports children and young people (aged 5-26) who have experienced trauma and adversity through residential care, education and mental health services. For more than 200 years, we’ve put young people first and have built a trusted charity with vital services that strive to transform lives, families and communities.

When starting a new job at Kibble, you’ll become part of a dedicated staff team who make sure children are happy and safe 365 days a year, 24/7. Whether your role is in care, education, or the corporate side, you’ll help give young people a chance at life.

Job Purpose

We are seeking to recruit a Service Manager to join our mid-management team and be responsible for the running of designated service. This will include the management of staff and other resources to ensure the best possible environment and care for our children and young people.

The post holder must be a proactive and forward-thinking practitioner with a focus on delivering a high-quality service through strong leadership and employee engagement.

Main Duties

The Service Manager will be responsible for:

• Managing the house rota;
• Authorising annual leave, approving training requests and managing absence;
• Ensuring new staff receive an appropriate induction and development opportunities;
• Managing and maintaining house budgets;
• Proof reading professional reports;
• Working on the floor to role model trauma informed practice, being visible and providing leadership to the staff team;
• Driving, shaping and reinforcing a positive culture in line with organisational values;
• Having a good understanding of all children and young people’s care plans within the service;
• Ensuring the environment is safe, welcoming and homely;
• Actively developing and maintaining links and partnership working with all other Kibble Services;
• Liaising with parents, families and other agencies involved in the care of the children and young people using the service, informing them of progress and decisions affecting the young person;
• Acting as a link between outside agencies involved in the young peoples’ placement, for example, local authorities, psychological services; benefits agencies, housing associations and community resources
• Maintaining appropriate systems and structures for the service including risk management to ensure high quality outcomes for the children and young people and the organisation.
• Deputising for the Operations Manager as necessary;
• Contributing to the development of the service to ensure that it continues to meet the needs of a changing client group;
• Assisting in the production of Service Development Plans and coordinating the personal and professional development of staff;
• Maintaining own continuing professional development, both through opportunities offered by Kibble and by using own resources and initiative;
• Ensuring that staff awareness of Health and Safety rules and regulations is always maintained;
• Undertaking any other reasonable duties as may be delegated by Kibble’s management from time to time

What qualification and experience are we looking for?

• Possession of or working towards Introduction to Social Pedagogy or/SVQ4 or equivalent SCQF Level 8/9 qualification.
• Three years experience of working with children or young people in residential/day care.
• Ability to build trusting relationships with children, young people and staff;
• Strong emotional resilience and the ability to cope with competing demands;
• Ability to represent the organisation professionally with external agencies, including representation at all appropriate meetings;
• Experience of motivating and leading others and providing support and guidance to staff or peers;
• Strong IT literacy with a good understanding of Microsoft Word, Excel and PowerPoint;
• Excellent communication skills both verbal and written
• Possess a full driving licence, and be willing and able to drive school transport
• Possess current membership of the SSSC
• Able to evidence a commitment to Continuing Professional Development and to provide an up to date PRTL record.
• A trauma informed practitioner

Safe Crisis Training (SCM)

Successful candidates will require a level of fitness to be able to carry out SCM. Please see note section below (5) for further information.

Additional Information

1. This job outline reflects the main tasks and responsibilities discharged by the post holder at the present time, however, Kibble reserves the right to alter or amend the content of this job outline to reflect changes to the job or services provided, while maintaining the overall character and level of responsibility for the post.
2. Notwithstanding any information or statement described within this job outline, all duties must be carried out in a way that promotes equality of opportunity, dignity and respect for all individuals and which is consistent with Kibble’s stated policy on equal opportunities.
3. The successful candidate will be subject to PVG Scheme Membership. Having previous convictions will not automatically disbar you from working at Kibble (with the exception of offences against children or other vulnerable groups) and every case is taken on an individual basis.
4. The successful candidate will be required to undertake Safe Crisis Management (SCM) training and will require a level of fitness to be able to carry out SCM. The successful candidate must be able to participate fully in this training and be prepared to put this training into practice.
   The SCM training will consist of two days theory and two days physical training. The successful candidate must complete this training in full within four weeks of an agreed start date. Should the candidate for any reason fail any aspect of the SCM training (theory, physical or both parts), an additional two weeks will be given to pass.
5. Appointments will be subject to a twelve-month probationary period.

Note: All candidates will be contacted by email. Please check your emails regularly, including your junk/spam folder.