IT Support Manager

Lazy Susan; Portsmouth; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Profit sharing

Life insurance

Private medical & dental

Gym membership

Health & wellbeing programme

Volunteer days

Job summary

Lazy Susan is seeking an IT Support Manager to lead the day-to-day operation and development of IT systems across its well-established e-commerce business. The role blends hands-on system administration with process improvement, reporting, and automation for departments including Customer Service, Sales, Operations, and Finance.

You will work closely with internal teams and external technology partners from Lazy Susan’s MSP, driving IT strategy and practical improvements with a focus on security

Qualifications

• 3+ years in IT support or business systems administration, with cross-departmental experience.
• 2+ years supporting cross-functional business systems (ERP, CRM, Helpdesk, project management).
• Experience with ERP/CRM/Helpdesk/PM tools and data processes is desirable.
• Bonus: direct experience with Odoo ERP, Shopify Plus, BigQuery/SQL, ecommerce platforms, or PIM/DAM workflows.

Responsibilities

• System Administration & Support: maintain core systems, hardware, security; collaborate with MSP.
• Project & Task Management: prioritize IT requests, small projects, and budgeting with Head of IT.
• Process Improvement & Automation: drive improvements using Make, Google Apps Script, and Odoo automation.
• Integrations: support links between systems, e-commerce platforms, reporting tools, and third-party services.
• Data & Reporting: create dashboards and data extracts to improve BI adoption across teams.
• User Training & Support: provide training and documentation for key systems and processes.

Skills

Data & Automation

Communication

Continuous Improver

Proactive & Organized

Collaborative & Accountable

Tools

Odoo ERP

Shopify Plus

BigQuery

Google Apps Script

Make

Job description

Are you an experienced IT Technician? This IT Support Manager / Business Systems Analyst role is a brilliant opportunity to step up and make a bigger impact. Take charge of the full tech stack alongside Lazy Susan’s MSP and put your ideas to work across the business.

IT Support Manager / Business Systems Analyst

• Full-time, Permanent
• Competitive salary, based on experience
• Office-based, with hybrid flexibility when schedules and tasks allow

Applicants must be able to reliably commute to Southsea or relocate before starting work.

The Role

Lazy Susan is looking for a IT Support Manager to support the day-to-day operation, improvement, and development of IT systems and solutions across its well-established and successful e-commerce business, which utilizes a number of mainstream platforms and extensive automation.

This is a hands-on and broad role covering business systems support, process improvement, project coordination, reporting, automation, user training, cyber security, and general IT support. The role would suit an experienced IT Technician looking for a step-up, or an existing IT Support Manager searching for a new opportunity. You will work closely with teams across Customer Service, Sales, Operations, Product, Purchasing, Marketing, and Finance, as well as Lazy Susan’s external technology partners.

This role provides an excellent opportunity to broaden your experience and skill set, suiting someone with a strong mix of technical confidence, business process understanding, communication skills, and a practical continuous improvement mindset.

Working Model:

This role requires you to work from Lazy Susan’s Southsea (PO5) office, with some flexibility around hybrid working when schedules and tasks allow. You must be able to reliably commute or plan to relocate before starting work.

Key Responsibilities

• System Administration & Support: Support, administer, and improve core business systems. Take ownership of the IT infrastructure, hardware, and security, working alongside Lazy Susan’s Managed Service Provider (MSP).
• Project & Task Management: Manage and prioritize IT tasks, system requests, and small projects. Assist the Head of IT with IT planning, budgeting, vendor management, system stability, and longer-term technology improvements.
• Process Improvement & Automation: Support business process improvement across departments via existing systems, data, new technology, and AI. Identify, design, and implement automation opportunities using tools such as Make, Google Apps Script, and the Odoo automation layer.
• Integrations: Support integrations between business systems, communication tools, e-commerce/fulfillment platforms (including WMS), reporting tools, and third-party services.
• Data & Reporting: Provide analytical and report-writing support, including dashboards, operational reports, and data extracts. Help improve access to business data and support wider adoption of BI/reporting tools. Support product, purchasing, operational, and content data processes (master data, digital assets, etc.).
• User Training & Support: Provide user support, training, documentation, and reference materials for key systems and processes. Communicate effectively with internal users, managers, software vendors, support agencies, and development partners.

Skills & Experience Needed

• Experience: 3+ years in IT support, business systems administration, or operations improvement, with at least 2 years supporting cross-departmental business systems (ERP, CRM, Helpdesk, project management).
• Data & Automation: Strong analytical skills with experience managing BigQuery, ETL processes, or cloud-based analytics, alongside BI/reporting tools.
• Communication: Able to support both technical and non-technical users patiently and clearly, design complex spreadsheets, and translate business requirements into practical system improvements.
• Bonus Points for: Direct experience with Odoo ERP, Shopify Plus, BigQuery/SQL, ecommerce/marketplace platforms, or PIM/DAM/Product Master Data workflows.

About You

• A Continuous Improver: You are practical, curious, and commercially focused on useful outcomes.
• Proactive & Organized: You can comfortably balance urgent helpdesk tickets with longer-term improvement work and meticulous documentation.
• Collaborative & Accountable: You are comfortable working across departments and willing to take ownership while knowing exactly when to escalating.

What Lazy Susan Offers

• Impact: A highly visible role where your technical decisions directly benefit the whole team.
• Financial & Future: Profit sharing and life insurance.
• Health & Wellbeing: Private medical insurance, private dental insurance, gym membership, and a dedicated health & wellbeing programme.
• Work-Life Balance: Generous sick pay terms, flexibility around additional leave, bereavement leave, and paid volunteering days.
• Culture: Company social events, birthday bonus vouchers, and a friendly, supportive environment where your ideas will be heard and implemented.

Other Suitable Skills & Experience Include:

IT Support Manager, Assistant IT Manager, Business Systems Administrator, Systems Analyst, Applications Support Analyst, ERP Administrator, IT Project Coordinator, IT Technician, IT Support Engineer, IT Systems Engineer, Systems Administrator, Infrastructure Engineer, IT Support Lead, IT Generalist, Business Systems Support Specialist, Deputy IT & Systems Manager.