IT Support Level 3 Apprenticeship - RnD

QA Limited; Greater London; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Training and study support

Career development

Friendly team environment

Job summary

QA Limited invites candidates to join as an IT Support Apprentice in London, where you will be the first point of contact for clients, providing technical support while studying towards IT qualifications one day a week.

You will develop hands-on experience, maintain a customer-focused approach, and log all requests in the helpdesk system as you progress through on-the-job training and career development opportunities.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions
• Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
• Accurately log all support requests and resolutions in the helpdesk system
• Assist with the setup and configuration of new IT equipment and software
• Perform routine maintenance and updates on IT systems and equipment

Skills

IT interest

Communication

Problem solving

Teamwork

Customer service

Education

GCSEs including Maths & English

Job description

Launch your IT career with RnD!

Support clients, troubleshoot real-world tech issues and earn a recognised qualification while gaining hands-on experience.

About the role

As an IT Support Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week.

A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given.

Responsibilities

• Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction
• Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
• Documentation: Accurately log all support requests and resolutions in the helpdesk system
• Installation and configuration: Assist with the setup and configuration of new IT equipment and software
• Maintenance: Perform routine maintenance and updates on IT systems and equipment

Desirable skills

• Interest in IT: A genuine passion for technology and a desire to build a career in IT
• Communication skills: Excellent verbal and written communication skills
• Problem-solving: Strong analytical and problem-solving abilities
• Team player: Ability to work effectively both independently and as part of a team
• Customer service: A commitment to providing excellent customer service

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

37.5 hours per week, 9am - 5:30pm

Benefits

• Training: Comprehensive on-the-job training and support for your studies
• Career development: Opportunities for progression within the company
• Supportive environment: A friendly and collaborative workplace for you to learn and develop

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Role Information

Information Communication Technician L3 - Azure Cloud Support Specialist

Locations

London - RnD Systems Integration Ltd, London

Salary

£15,600/year

About the Company

RnD specialises in managed IT services, Cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol.