IT Support Leader: Service Delivery & Cyber Resilience

Barking & Dagenham Council; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Professional training

Wellbeing initiatives

Job summary

Barking & Dagenham Council is seeking an experienced IT Support Manager to lead the delivery of essential technology services for staff, residents and partners. You will manage a large, busy IT support function and translate IT strategy into reliable, secure and customer-focused BAU operations.

You will drive service improvements, oversee incident response, cyber resilience and disaster recovery, and develop teams to deliver high-quality outcomes.

Qualifications

• Experience leading busy, customer-focused technology services in a large, complex organisation.
• Strong people leadership skills with the ability to manage and develop a large IT support function.
• Practical experience of IT service management, ideally ITIL knowledge or qualification.
• Ability to use service data, KPIs, SLAs, OLAs and customer feedback to drive continuous improvement.

Responsibilities

• leadership of a large and busy IT support function.
• drive improvements across incident, problem, change, configuration, asset management and End User Computing.
• major incident response, cyber resilience, business continuity and disaster recovery planning.
• translate IT strategy into strong business-as-usual delivery.

Skills

IT service management

ITIL

Leadership

Incident management

Change management

End User Computing

Cyber security

Job description

Barking & Dagenham Council is seeking an experienced IT Support Manager to lead the delivery of essential technology services for staff, residents and partners. You will manage a large, busy IT support function and translate IT strategy into reliable, secure and customer-focused BAU operations.

You will drive service improvements, oversee incident response, cyber resilience and disaster recovery, and develop teams to deliver high-quality outcomes.