IT Support Lead

Bolton Council; Bolton; On-site; GBP 39,000 - 43,000; Full time

Benefits offered by this job

Flexible working options

Job summary

Bolton Council is seeking an IT Applications Support Officer to provide day-to-day support for the IDOX Uniform software and help define requirements for a modern replacement platform. The role covers procurement support and ensuring business continuity within the Planning Service.

The successful candidate will manage SQL Server/Oracle databases in an Azure environment and apply ITIL-based processes, with a focus on security, user experience, and digital transformation across planning and

Qualifications

• Degree or equivalent information management/IT qualification or sector experience.
• Extensive experience managing databases such as Microsoft SQL Server and Oracle.
• Experience managing applications hosted in a Microsoft Azure Cloud Environment.
• Understanding of ITIL-based processes.
• Excellent communication skills to work with Planning Service, Technology team and IDOX.

Responsibilities

• Provide day-to-day application support for IDOX Uniform.
• Define requirements and assist with procurement activity.
• Help implement a modern replacement platform for planning services.
• Ensure business continuity and maintain platform security.
• Improve user experience and support digital transformation across planning and building control.

Skills

ITIL processes

Communication skills

Database administration

Education

Degree / Higher Level Education

Tools

SQL Server

Oracle databases

Azure Cloud

Job description

Grade H scp 27 £39,481 to scp 31 £43,149
Contract: fixed term 2 years
Hours: 37 per week
Essential qualification: Degree / Higher Level Education, or sector equivalent sector experience
Interview date: TBC
For further information about this role, contact: [e-mail]

Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI)
Please read the detailed information at the bottom of this advert before you make an application as it may be rejected if we detect AI use.

Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

The Role

The Development Management team is responsible for the dealing with Planning and Building Control services across Bolton. We are looking for an IT Applications Support Officer to join our team to combine day-to-day application support for our current IDOX Uniform software along with the ability to define requirements, support procurement activity and help to implement a modern replacement platform. The successful candidate will play a critical role in ensuring business continuity, maintaining platform security, improving user experience and supporting digital transformation across the planning and building control service

About You

Our ideal candidate will be motivated, organised and confident taking responsibility for managing, maintaining and developing the teams IT Systems with a qualification in information management or information technology and/or good experience in a similar IT role.

You will need extensive experience of managing databases e.g. Microsoft SQL Server and Oracle databases, experience of managing applications hosted in a Microsoft Azure Cloud Environment and an understanding of key ITIL based processes.

Excellent communication skills are essential to ensure good working relationships within the Planning Service, the Council’s wider Technology team and our current supplier IDOX.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and upload your anonymised CV and supporting statement discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact [e-mail]

Supporting Documents

• Job description and person spec
• Documents for Right to Work
• Staff Benefits
• Privacy Notice
• Our Values & Behaviours
• Top Tips