IT Support Internship Devi Technologies

Devitechs; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A growing IT operations company in Birmingham is seeking IT Support Interns to join their team. This internship offers hands-on experience in troubleshooting and maintaining IT systems, and interns will be mentored by experienced IT professionals. Key responsibilities include providing first-level support for hardware and software issues, assisting in technical problem resolution, and supporting IT equipment management. The position promises exposure to enterprise-level tools and valuable IT practices essential for professional growth.

Qualifications

• Ability to provide first-level IT support.
• Basic knowledge of troubleshooting hardware and software issues.
• Willingness to learn and adapt in a fast-paced IT environment.

Responsibilities

• Provide first-level support for hardware and software issues.
• Assist in diagnosing and resolving technical problems.
• Support installation, configuration, and maintenance of IT equipment.
• Monitor system performance and escalate complex issues.

Skills

Troubleshooting

Technical support

System maintenance

User account management

Network troubleshooting

Tools

Office 365

ServiceNow

Jira

Job description

Overview

We are seeking IT Support Interns to join our growing IT operations team. This internship will allow you to gain hands‑on experience in troubleshooting, providing technical support, and learning how to maintain IT systems in a professional business environment. You will be mentored by experienced IT professionals and get exposure to enterprise‑level tools and technologies.

Roles & Responsibilities

• Provide first‑level support for hardware and software issues.
• Assist in diagnosing and resolving technical problems reported by users.
• Support installation, configuration, and maintenance of IT equipment.
• Help with user account creation, password resets, and access management.
• Monitor system performance and escalates complex issues to senior staff.
• Document IT procedures and maintain knowledge base articles.
• Support network troubleshooting including LAN/WAN connectivity.
• Assist with software deployment and updates across systems.
• Provide support for Office 365 and email configurations.
• Help with IT asset management and inventory tracking.
• Shadow IT engineers during server and cloud‑related tasks.
• Support cybersecurity awareness initiatives and compliance checks.
• Participate in daily IT team stand‑ups and meetings.
• Learn ticket management using ITSM tools like ServiceNow/Jira.
• Gain exposure to backup, recovery, and disaster recovery processes.
• Assist in end‑user training and support documentation.