IT Support Intern

develop; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

We are seeking an IT Support Intern to join the technology team of a leading international private equity firm in central London. This entry-level role offers hands-on experience supporting users and exposure to enterprise IT environments.

You will provide first-line IT support, assist with onboarding, manage devices and collaboration tools, and contribute to IT projects within a professional, international team.

Qualifications

• Entry-level opportunity; extensive IT experience not required.
• Some practical IT support experience (professional, academic, voluntary or apprenticeship) preferred.
• Knowledge of Windows and Microsoft 365 is expected.
• Strong written and verbal communication skills required.
• Professional and customer-focused approach essential.

Responsibilities

• Provide first-line IT support to London-based users.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive and SharePoint.
• Maintain hardware and software asset records.
• Assist with onboarding/leaver processes and device setup.
• Support meeting rooms and collaboration technology.

Skills

Interest in IT Support

Practical IT support experience

Windows knowledge

Microsoft 365 knowledge

Communication skills

Customer-focused

Willingness to learn

Education

IT-related qualification or apprenticeship

Job description

I’m currently recruiting for an IT Support Intern to join the technology team of a leading international private equity firm in central London.

This is an excellent opportunity for someone at the beginning of their IT career to gain hands-on experience within a high-performing, professional environment, working alongside an experienced IT team and supporting users across the business.

THE ROLE

The successful candidate will provide first-line IT support to users within the London office, while gaining exposure to the wider IT function.

Key responsibilities will include:

• • Providing first-line IT support and troubleshooting
• • Supporting Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
• • Supporting Windows 11 and Lenovo end-user devices
• • Supporting iPhones and iPads through Microsoft Intune
• • Assisting with new joiner onboarding and leaver processes
• • Supporting meeting rooms, Teams Rooms and collaboration technology
• • Maintaining hardware and software asset records
• • Assisting with IT projects and technology rollouts
• • Maintaining IT documentation and knowledge-base material

ABOUT YOU

This is an entry-level opportunity, and extensive professional IT experience is not required.

We are looking for someone with:

• • A genuine interest in building a career in IT Support
• • Some practical IT support experience, whether professional, academic, voluntary or through an apprenticeship
• • An IT-related qualification, apprenticeship or relevant educational background
• • Good knowledge of Windows and Microsoft 365
• • Excellent written and verbal communication skills
• • A professional and customer-focused approach
• • A strong willingness to learn and develop

The role could suit a recent graduate, school leaver, university placement student, apprentice or someone taking their first step into professional IT support.

WHY THIS OPPORTUNITY?

This is more than a traditional helpdesk position. You will gain exposure to:

• • Enterprise IT within a leading private equity environment
• • Microsoft 365 and Microsoft Intune
• • End-user technology and mobile device management
• • Meeting room and collaboration technology
• • IT projects and technology rollouts
• • International IT operations
• • Supporting senior stakeholders across the business

The position also offers mentorship from an experienced IT team, professional development opportunities and potential support towards relevant industry certifications.

ROLE DETAILS

Location: St James’s, London

Fixed Term Contract: 12 months, with the potential to extend for a second year

Working pattern: 5 days per week in the office

Please note that this is a fully office-based position and candidates must be prepared to work from the London office five days per week.

Candidates must also have the right to work in the UK.

If you are looking to establish your career in IT Support and want to gain experience within a professional, international environment, I would be keen to hear from you.