Technology Support Specialist

Ryder Reid Legal; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Ryder Reid Legal in London is seeking a Technology Support Specialist to provide hands-on IT support for desktops, laptops, mobiles, printers, and AV in a fast-paced law firm.

You will troubleshoot issues, deploy equipment, maintain inventory, and ensure a seamless user experience, while delivering excellent customer service across the firm.

Qualifications

• 1-3 years' experience in IT support
• Degree in Computer Science, Information Systems, or related discipline
• Experience in a professional services environment is a plus

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Configure, deploy, and maintain PC/hardware.
• Support mobile devices and meeting room/AV technology.
• Log, manage, and resolve support requests via the ticketing system.
• Maintain hardware/software inventory records.
• Diagnose issues and implement timely solutions.
• Deliver high level of customer service to users.
• Work with remote connectivity and networking technologies.

Skills

Customer service

Windows OS

Microsoft Office

Hardware troubleshooting

Analytical thinking

Organizational skills

Independent worker

IT Support/Helpdesk experience

Remote connectivity

Mobile device support

Education

Degree in Computer Science or Information Systems

Tools

Ticketing system

Job description

An exciting opportunity has arisen for a Technology Support Specialist to join the London office of a leading international law firm.

This role is ideal for a customer-focused IT professional looking to build their experience within a fast-paced, professional environment. You'll play a key role in delivering hands-on technical support to users, ensuring technology services operate efficiently and providing an exceptional support experience across the business.

The Opportunity

As part of a highly regarded Technology & Information Services team, you will be responsible for supporting desktop and laptop technologies, mobile devices, meeting room technology, printers, and a range of user-facing systems.

Working closely with colleagues across the business, you'll troubleshoot technical issues, deploy new equipment, and help maintain a seamless technology experience for end users.

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Configure, deploy, and maintain PC and notebook hardware.
• Support and troubleshoot mobile technology, including smartphones and tablets.
• Perform hardware installations, upgrades, repairs, and preventative maintenance.
• Assist with meeting room and audio-visual technology setup and support.
• Conduct daily checks to ensure conference room technology is functioning correctly.
• Log, manage, and resolve support requests through the ticketing system.
• Maintain accurate hardware and software inventory records.
• Manage loan equipment and device deployment processes.
• Diagnose technical issues and implement effective solutions in a timely manner.
• Deliver a high level of customer service and support to users at all levels of the business.

About You

You'll be a proactive and service-oriented individual who enjoys solving problems and building strong relationships with users.

• Strong customer service and communication skills.
• Good understanding of Windows operating systems and Microsoft Office applications.
• Ability to troubleshoot hardware and software issues effectively.
• Strong analytical and problem-solving abilities.
• Excellent organisational skills and attention to detail.
• Ability to work independently and manage competing priorities.
• Previous experience in an IT Support, Helpdesk, Desktop Support, or Technology Support role.
• Experience supporting laptops, desktops, printers, and peripheral devices.
• Exposure to mobile device support, including iPhones and iPads.
• Experience working with remote connectivity and networking technologies.
• Degree in Computer Science, Information Systems, or a related discipline.

Ideal Backgrounds

We welcome applications from candidates with:

• 1-3 years' experience in an IT support environment.
• Strong customer-facing experience.
• Experience gained within professional services, legal, financial services, hospitality, or other service-driven environments.
• A genuine passion for technology and delivering exceptional user support.

If you're looking to join a prestigious international organisation where technology and client service are at the heart of the business, we'd love to hear from you.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.