IT Support & Infrastructure Lead | Azure, AVD & Global Ops

Harrington Starr; Greater London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

Harrington Starr in Central London is seeking a hands-on IT Support Lead & Infrastructure Engineer to shape the next stage of the technology journey. You’ll lead the London support function, provide senior technical escalation, and work across Azure, AVD, Entra ID, Intune, Autopilot, Microsoft 365 and networking.

This is a hybrid role offering ownership and the chance to deliver genuine white-glove service to executives while collaborating with Infrastructure, Security and Applications teams

Qualifications

• 7 years’ IT support/end-user services experience
• Leadership or senior escalation experience
• Exceptional customer service, leadership and problem-solving skills
• Experience with PowerShell, Terraform, ITIL and regulated/financial environments

Responsibilities

• Lead and develop a high-quality London IT support function
• Provide 2nd-line escalation and own complex technical issues through to resolution
• Support senior executives and deliver white-glove service
• Work hands-on across Azure, AVD, Intune/ConfigMgr, Entra ID and networking
• Oversee a 24/7 global support partner
• Drive service improvement, automation, ITIL practices and operational excellence
• Partner with Infrastructure, Security and Applications teams on global projects

Skills

Leadership

Customer service

Problem solving

ITIL

Regulated environments

Tools

PowerShell

Terraform

Intune/ConfigMgr

Entra ID

Azure

AVD

Job description

Harrington Starr in Central London is seeking a hands-on IT Support Lead & Infrastructure Engineer to shape the next stage of the technology journey. You’ll lead the London support function, provide senior technical escalation, and work across Azure, AVD, Entra ID, Intune, Autopilot, Microsoft 365 and networking.

This is a hybrid role offering ownership and the chance to deliver genuine white-glove service to executives while collaborating with Infrastructure, Security and Applications teams