IT Support Engineer with Cyber Security Focus

Hewett Recruitment; Malvern; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Funded development

26 days holiday + Bank Holidays

Healthcare support

Free parking

Job summary

Hewett Recruitment is partnering with an established technology business to recruit an IT Support Engineer in Malvern. This permanent, full-time role is predominantly office-based with a salary of £25,000–£30,000.

You will deliver hands-on IT support, set up users and permissions, and provide assistance by phone, remotely and on-site while learning cyber security practices. We seek commercial IT support experience, strong Windows knowledge, basic networking, and excellent customer service.

Qualifications

• Commercial IT support experience in a service desk or similar role.
• Solid knowledge of Windows environments and basic networking.
• Methodical approach to troubleshooting and strong communication skills.
• Genuine interest in cyber security.
• Must be able to commute to Malvern and work predominantly on site.

Responsibilities

• Troubleshoot hardware, software, access, device and connectivity issues.
• Set up users, accounts, permissions and equipment.
• Provide technical support by telephone, remotely and in person.
• Assist with documentation, onboarding and cyber security projects.
• Develop towards cyber assurance and vulnerability assessment work.

Skills

Windows environments

Networking basics

Customer service

Communication

Troubleshooting

Cyber security interest

Job description

Hewett Recruitment is partnering with an established technology business to recruit an IT Support Engineer in Malvern. This permanent, full-time role is predominantly office-based with a salary of £25,000–£30,000.

You will deliver hands-on IT support, set up users and permissions, and provide assistance by phone, remotely and on-site while learning cyber security practices. We seek commercial IT support experience, strong Windows knowledge, basic networking, and excellent customer service.