IT Support Engineer VIP

JR United Kingdom; Slough; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury retail brand seeks an experienced IT Support Engineer for their Central London showroom. This full-time role demands proactive support in a high-visibility VIP environment, involving the maintenance of Windows and AV systems. The successful candidate will possess strong technical expertise and experience in demanding work settings like finance or executive support.

Qualifications

• 3+ years' 2nd line experience in desktop and VIP IT support.
• Strong Microsoft knowledge with some macOS/iOS experience.
• Familiarity with ServiceNow or similar ticketing platforms.

Responsibilities

• Provide proactive IT support in a VIP environment.
• Maintain Windows devices, AV systems, and showroom technology.
• Escalate technical issues and contribute to team change activities.

Skills

Windows 10 / 11

Active Directory

Microsoft 365

Basic networking

Video conferencing

Fault-tolerant support

AV systems maintenance

Tools

ServiceNow

SCCM

Intune

Job description

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IT Support Engineer – VIP & Showroom Support (Luxury Retail)

Location: Central London (West End) | Contract: 6 months - Perm afterwards

We are supporting a global luxury retail brand in the search for an experienced IT Support Engineer to provide on-site support at their flagship Central London showroom. This is a VIP-facing, high-trust role focused on maintaining a faultless technical environment for high-profile events and client visits.

The site hosts major retail partners for multi-million-pound commercial negotiations, and the IT presence acts as both preventative support and a safeguard against disruption. Outside event days, you’ll support other local offices and contribute to wider ad hoc projects across the London estate.

Key responsibilities:

• Provide proactive and responsive IT support in a VIP environment
• Maintain Windows devices, AV systems, and showroom technology to high standards
• Monitor, maintain, and improve workstation and connectivity readiness
• Escalate technical issues and contribute to change activity in collaboration with the wider infrastructure team
• Rotate between showroom and nearby offices (typically 4 days on-site, 1 day remote - 5 days onsite during a site event)

-3+ Years 2nd line experience (touching on 3rd for local infrastructure), desktop, and VIP IT support

-Strong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90/10 Microsoft bias)

-Familiarity with ServiceNow or similar ticketing platforms

-Prior work in demanding environments (e.g. finance, legal, luxury retail, executive support)

-Strong technical knowledge of:

• Windows 10 / 11
• Microsoft 365 (Teams, SharePoint, Outlook, OneDrive)
• Active Directory and Azure AD
• SCCM and Intune for device imaging and deployment
• Microsoft Office 2016+
• Software deployment, patching, and device maintenance
• Basic networking: LAN patching, DNS/DHCP, Wi-Fi
• Video conferencing and AV equipment (Teams Rooms, Zoom, HDMI/display)

This is a full-time, on-site role based in Central London (West End). If you have the experience and service-led mindset to operate effectively in a high-visibility environment, we’d like to hear from you.