Senior IT Operations Engineer

Innovid; City of Edinburgh; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave

Private Medical Insurance

Pensions Scheme & Life Insurance

Budget for professional development

Cycle to work

Eye test reimbursement

Employee Assistance Programme

Job summary

Innovid is seeking a senior IT support professional in Edinburgh to lead day-to-day IT operations and mentor junior staff. The role involves working with a global team, supporting identity platforms, cloud services, and collaboration tools across the business.

You will administer Entra ID, Microsoft 365, Google Workspace, JumpCloud, and manage SharePoint sites, plus contribute to on-premises to cloud migrations and automation using PowerShell and Python.

Qualifications

• 4+ years’ experience in IT support or systems administration.
• Experience managing, configuring, and troubleshooting Windows and macOS environments at scale.
• Hands-on experience administering Microsoft Entra ID and Microsoft 365.

Responsibilities

• Act as a senior point of contact for IT support in the Edinburgh office and mentor junior team members.
• Work with a global IT team across time zones and offices.
• Provide escalation support for complex issues.

Skills

IT support

Systems admin

PowerShell

Python

Entra ID

Microsoft 365

Google Workspace

JumpCloud

SharePoint

Jira

Confluence

Windows/macOS

Tools

Jira

Confluence

SharePoint

Job description

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

The Impact You'll Make:

• Act as a senior point of contact for IT support in the Edinburgh office, running day-to-day operations while mentoring and developing junior IT support team members
• Work within a global IT team spanning multiple time zones and offices, coordinating priorities and sharing knowledge across regions
• Provide escalation support for complex technical issues that junior team members are unable to resolve, acting as a subject-matter resource for the wider support team
• Administer and support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
• Support and maintain AWS-based infrastructure and cloud services in collaboration with wider IT and engineering teams
• Manage SharePoint sites, permissions, and content structure, supporting collaboration and document management needs across the business
• Plan and execute on-premises to cloud and cloud to cloud migration projects, including scoping, testing, and post-migration support
• Administer and support Atlassian products (e.g. Jira, Confluence), including user access, workflows, and integrations
• Design, build, and maintain automation scripts and tools (primarily PowerShell and Python) to streamline IT operations, reduce manual effort, and improve reliability across systems such as Microsoft 365, Entra ID, Google Workspace, and JumpCloud
• Embrace and champion AI as an integral part of the business, adopting AI-powered tools and workflows to enhance IT operations, automation, and service delivery
• Manage all endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
• Create and manage user accounts, groups, and access rights across cloud and on-premises systems, ensuring least-privilege and compliance best practice
• Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
• Own and triage requests through the IT ticketing system, ensuring SLAs and KPIs are met and coaching junior staff on ticket handling standards
• Design, document, and continuously improve IT policies, procedures, and processes across systems and teams
• Research, evaluate, and pilot new products, services, and automation opportunities for deployment across the business
• Contribute to inventory management, budget tracking, and vendor relationships

What You’ll Bring to Us:

• 4+ years’ experience in an IT support or systems administration role, including experience supporting more junior colleagues
• Demonstrated experience managing, configuring, and troubleshooting Windows and macOS environments at scale
• Hands-on experience administering Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools)
• Strong scripting and automation skills, with hands-on experience writing and maintaining PowerShell and Python scripts to automate IT administration tasks
• Working knowledge of AWS services and cloud infrastructure concepts
• Experience with Google Workspace administration
• Experience with JumpCloud or a comparable cloud directory / MDM platform
• Experience administering SharePoint, including site structure, permissions, and governance
• Experience with, or strong working knowledge of, on-premises to cloud migration projects
• Familiarity administering Atlassian products such as Jira and Confluence
• Experience working with IT support tickets against SLAs and KPIs, including prioritisation and escalation management
• Knowledge of IT security tools and practices such as firewalls, EDR, and MDM
• Proven ability to mentor and support the development of junior team members
• Strong experience working with remote and international teams
• Excellent written and spoken communication skills in English
• Ability to multitask and prioritise in a fast-moving, dynamic environment
• A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies

What We’ll Offer You:

• Flexible Working (Hybrid)
• 27 days annual leave plus bank holidays
• Private Medical Health Insurance
• Pensions Scheme & Life Insurance
• Budget for professional development costs
• Season Ticket Loan Scheme
• Cycle to work scheme
• Give as you earn
• Eye test & occupational glasses reimbursement
• Classpass
• Nursery Scheme
• Employee Assistance Programme
• Professional development opportunities within our Learning & Development programs
• All of these benefits/perks are effective on the date of hire

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness.

We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

We are actively working to be an anti-racist organization.

We're committing to creating an inclusive and equitable workplace for all of our employees.