IT Support Engineer – Powering Seamless Museum IT

Horniman Museum and Gardens; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

A community-focused public institution in London is seeking an IT Support Engineer to ensure the smooth running of IT systems and provide excellent customer service. The role involves troubleshooting technical support tickets, managing user accounts, and improving IT processes. Ideal candidates will have strong technical abilities and a focus on customer service. This position offers an opportunity to work in a collaborative and dynamic environment.

Qualifications

• Hands-on approach to IT support with strong problem-solving skills.
• Thrive on helping others with excellent communication.
• Adaptable and eager to learn about IT services.

Responsibilities

• Respond to IT technical support tickets.
• Set up and maintain IT devices and equipment.
• Assist in improving IT processes and support cybersecurity.
• Manage user accounts and permissions.
• Support system upgrades and IT projects.

Skills

1st Line Support experience

Troubleshooting ability

Customer service focus

Communication skills

Knowledge of Microsoft 365

IT-related certifications

Basic understanding of networks

Tools

Helpdesk systems

Job description

A community-focused public institution in London is seeking an IT Support Engineer to ensure the smooth running of IT systems and provide excellent customer service. The role involves troubleshooting technical support tickets, managing user accounts, and improving IT processes. Ideal candidates will have strong technical abilities and a focus on customer service. This position offers an opportunity to work in a collaborative and dynamic environment.