IT Support Engineer EMEA - Maternity Cover (12 months)

Wyndham Hotels and Resorts, Inc.; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer for a 12-month maternity cover role in London. This dynamic position involves providing both basic and advanced technical support to corporate and remote locations. The ideal candidate will excel in customer service, ensuring a positive experience for users while troubleshooting hardware and software issues. With a hybrid working model, you will have the flexibility to work from home part of the week while being part of a supportive team. Join a company that values diversity and offers growth opportunities through training and mentorship. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

Competitive salary

Growth opportunities

Team member benefit programs

Leadership training

Mentorship opportunities

Educational support

Diversity and Inclusion culture

Qualifications

• 1-2 years of relevant IT experience with strong troubleshooting skills.
• Proficient in Microsoft Apps and supporting various operating systems.

Responsibilities

• Provide technical support to local and remote team members.
• Perform troubleshooting and testing of desktop issues.
• Collaborate with US teams for escalations or fault resolution.

Skills

Analytical Skills

Problem Solving

Communication Skills

Organizational Skills

Customer Service

Education

Tertiary education in Computer Science or IT

Tools

Microsoft Office

Windows Server

Active Directory

Mac OS X

iOS

Job description

Select how often (in days) to receive an alert:

IT Support Engineer EMEA - Maternity Cover (12 months)

Location:

London, GB, W6 8DA

Property Name: WHG United Kingdom

Wyndham Hotels & Resorts is now seeking an IT Support Engineer EMEA - Maternity Cover (12 months) to join our team in London, United Kingdom.

Job Summary

The IT Support Engineer EMEA - Maternity Cover will be responsible for providing basic and advanced technical support to our corporate and remote locations for computers, peripherals and applications. They will interact with other cross functional teams with the maintenance and testing of infrastructure components to include but not limited to servers, network equipment and PBX systems, and procurement of end user hardware and software.

This is a front line IT role working across an international environment. Coupled with technical support, an important element of the role is to be a customer service point of contact for the Service Desk, liaising with users, with an emphasis on excellent customer service to instill confidence and build a positive relationship with all levels of users.

The Manager, International Desktop Services will act as a mentor to the IT Support Engineer EMEA, as and when required.

The jobholder will be based out of our London corporate office (hybrid working model, working from the office 2 days a week).

Successful candidates will be required to provide evidence of the ability to work legally in the United Kingdom.

Responsibilities

• Provide basic and advanced desk side and phone support to our local and remote team members while resolving all incidents within identified service levels.
• Perform in-depth troubleshooting and performance testing of desktop issues related to hardware, peripherals, applications and overall system performance.
• Build and prepare hardware for new hire on-boarding.
• Manage hardware asset retention for off-boarding users.
• Collaborate with the US technical teams for escalations or fault resolution.
• Provide AV support for conferences and town halls.
• Any other duties or projects assigned. Light travel may be required to meet the needs of the business and for training opportunities.

Experience/ Certificates/ Education

• Tertiary education in Computer Science or Information Technology related field of study.
• Minimum 1-2 years of relevant experience in IT.
• Experience in replacing/ installing hardware/ software on PCs locally and remotely.
• Experience in Windows Server and Active Directory.
• Experience in troubleshooting advanced network, applications and printing problems related to PC performance.
• Proficient with Microsoft Apps with experience in supporting Microsoft PC Operating Systems, Microsoft Office, Mac OS X and iOS.
• Knowledge of current information technology and security trends.
• HDI Desktop Support Technician (HDI-DST) is a plus.
• Outstanding analytical, problem solving and critical thinking skills.
• Team player with strong communication and interpersonal skills.
• Strong organisational skills, able to prioritise tasks.
• Proactive and independent in managing potential issues.

Organisational Relationships

The IT Support Engineer EMEA - Maternity Cover reports to the Manager, International Desktop Services.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.