IT Support Engineer – Deskside & Remote Specialist

Lorien; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

Lorien is seeking an experienced IT Support Engineer to provide face-to-face and remote technical support from our London office. You will manage IT assets, handle ticketing in ServiceNow, and resolve hardware/software issues across PCs, printers, and warehouse devices.

The role requires strong Windows 10/11 and M365 skills, plus experience with Intune, Autopilot, Active Directory, and Azure. You will support AV setups and CMDB maintenance, operating within a fast-paced environment.

Qualifications

• Experience providing IT support, including Windows 10/11 and M365 proficiency.
• Strong hardware diagnostic skills for PCs, laptops, printers/MFDs.
• Familiarity with Intune, Autopilot, Active Directory, and Azure.
• Knowledge of LAN, WLAN, VPN basics; familiarity with ServiceNow is desirable.
• ITIL certification is a plus.

Responsibilities

• Deliver face-to-face and remote IT support, prioritising tickets in ServiceNow.
• Diagnose and resolve hardware/software issues on PCs, laptops, printers, and scanners.
• Handle hardware installs, relocations, and IMAC tasks; coordinate with third-party vendors.
• Manage Windows 11 devices, patches, and updates via Intune and Autopilot; basic M365 admin (Entra ID, Intune).
• Support AV/conference rooms (Teams, Zoom) and manage mobile devices via MDM/Intune.
• Handle user onboarding/offboarding, asset refresh campaigns, and CMDB maintenance in ServiceNow.

Skills

Windows 10/11

M365 proficiency

Intune

Autopilot

Active Directory

Azure

ServiceNow

VPN basics

LAN/WLAN basics

ITIL (cert)

Tools

ServiceNow

Intune

Job description

Lorien is seeking an experienced IT Support Engineer to provide face-to-face and remote technical support from our London office. You will manage IT assets, handle ticketing in ServiceNow, and resolve hardware/software issues across PCs, printers, and warehouse devices.

The role requires strong Windows 10/11 and M365 skills, plus experience with Intune, Autopilot, Active Directory, and Azure. You will support AV setups and CMDB maintenance, operating within a fast-paced environment.