IT Support Engineer - 1st & 2nd Line Support

Mackenzie Jones; Greater London; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

25 days holiday

8 Bank Holidays

Free Lunches

Free Car Parking

Pension

Training & Career Progression

Yearly Salary Review

Job summary

Mackenzie Jones is seeking an IT Support Engineer (1st/2nd line) to support two London schools. The role is onsite, primarily in Clapham with occasional Belgravia visits, and operates during term-time with some home-working flexibility.

The ideal candidate has 3–4 years in 1st/2nd line IT support, strong Microsoft 365, SharePoint, and Intune experience, and will work closely with an IT Manager while an MSP handles 3rd line tickets.

Qualifications

• 3–4 years of experience in 1st/2nd line IT support
• Education sector experience preferred
• Eligible to work in the UK

Skills

Microsoft 365

SharePoint

MS Teams

Intune

Active Directory

DNS

DHCP

TCP/IP

VLAN

VPN

Wi‑Fi

End-user devices

Security

Firewall

VOIP

Telephony

Tools

Intune

Job description

IT Support Engineer - 1st & 2nd Line Support - £36k + Benefits Package.

Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London & x1 Day in Belgravia, London.

Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.

*Education Sector experience preferred.

*Must be Eligible to work in the UK.

Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff.

The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets.

Technical Skills Required:

• 1st & 2nd Line IT Support Engineer - 3 to 4 years’ experience.
• Microsoft 365 Admin, SharePoint & MS Teams.
• MDM - Intune - 2nd Line Support
• Windows Server - knowledge of AD, DNS, DHCP.
• Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN.
• Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
• Security - Firewall, AV, Web Filters & Security Policies.
• VOIP Comms or Telephony support.
• Good organizational skills & a proactive approach.

Working Hours:

Onsite Role - Term Time Hours - 8.00am - 5.00pm - some flexibility on start time.

During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.

Benefits Package:

25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.

Keywords: 2nd Line IT Support Engineer, IT Support Engineer, IT Support, 2nd Line IT Engineer, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Google Workspace, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, IPsec, Firewall, Cisco Meraki, Ubiquity, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, London, Permanent. T6/MN/1359902.