IT Support Engineer – 2nd Line

Leo Recruitment Limited - IT Recruitment Solutions; Poole; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Join a dynamic and award-winning IT solutions provider as a 2nd Line Support Engineer. This innovative firm, recognized as a Microsoft Gold Partner, is dedicated to high customer satisfaction and fostering a supportive culture. In this role, you will manage IT support queries, deploy hardware, and participate in exciting projects. With opportunities for remote working and a commitment to your professional growth through funded training, this position offers a chance to thrive in a collaborative environment. If you're passionate about technology and customer service, this is the perfect opportunity to advance your career.

Benefits

Fully funded certifications and training

Clear career progression pathways

Employee Ownership Trust

Birthday off

Free on-site parking

Fun social events

Flexibility for remote working

Modern office environment

Qualifications

• Hands-on 2nd Line Support experience in a service desk role is essential.
• Expertise in Microsoft 365, Exchange Online, and Azure AD required.

Responsibilities

• Manage end-to-end deployment for laptops, desktops, and tablets.
• Handle and resolve IT support queries and service requests.

Skills

2nd Line Support Experience

Microsoft 365

Exchange Online

Azure AD

Microsoft Server 2012+

DHCP/DNS

Group Policies

Networking Fundamentals

IT MSP Experience

Full UK Licence

Tools

Firewalls

VMware

Hyper-V

Backups

N-Able

Job description

4 days ago Be among the first 25 applicants

Leo Recruitment Limited - IT Recruitment Solutions provided pay range

This range is provided by Leo Recruitment Limited - IT Recruitment Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Salary: Up to £32,000 (this may be slightly negotiable for the right candidate)

Benefits You’ll Love:

• Fully funded certifications and training (worth thousands!).
• Clear career progression pathways.
• Be part of the Employee Ownership Trust and share in the company’s success.
• Birthday off
• Free on-site parking.
• Fun social events and team-building activities.
• Flexibility for remote working - you can work from home 2 days per week
• Modern, well-equipped office designed for productivity and collaboration.

About The Company:

The company is an award-winning Microsoft Gold Partner with over 30 years of excellence. Based in Poole, Dorset, this company is celebrated for delivering bespoke IT solutions, maintaining high customer satisfaction, and fostering a supportive, team-oriented culture.

Your Role in the Team:

As a 2nd Line Support Engineer, you’ll be an invaluable member of the IT support team responsible for:

• Managing end-to-end deployment for laptops, desktops, and tablets.
• Handling and resolving IT support queries and service requests.
• Participating in exciting IT projects and on-site support as needed.
• Tracking hardware/software installations and update configuration management records.

What You’ll Bring to the Table:

• Proven hands-on 2nd Line Support experience in a service desk role.
• Expertise in Microsoft 365, Exchange Online, and Azure AD.
• Strong knowledge of Microsoft Server 2012+, DHCP/DNS, Group Policies, and networking fundamentals.
• A background in an IT MSP or customer-focused support environment (preferred).
• A full UK licence or working towards one (required for occasional travel).
• Familiarity with Firewalls, VMware/Hyper-V, Backups, or N-Able (highly desirable).

Location & Flexibility:

There is the option to work remotely from home 2 days per week. You will need to live within an appropriate commutable distance from the office in Poole, Dorset, for the remaining 3 days per week. You may also occasionally travel to client sites within the Dorset area.

Working Hours:

8 hours per day within the core hours of 7:30am – 5:30pm. Shifts and patterns to suit your lifestyle and the company’s needs can be discussed during the application process.

Diversity & Inclusion:

Leo Recruitment and our clients are dedicated to creating an inclusive and innovative future. We celebrate diversity and ensure a fair recruitment process for all.

Be more than just a support engineer - be part of a company that invests in your success.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology, Engineering, and Customer Service

Industries

IT Services and IT Consulting, IT System Operations and Maintenance, and Technology, Information and Media