IT Support Engineer

TipTopJob; Bristol; On-site; GBP 25,000 - 28,000; Full time

Job summary

An innovative IT MSP in Bristol seeks a dedicated IT Support Engineer for 1st Line support. This role offers a chance to work closely with experienced specialists, providing varied IT support to a diverse user base. With opportunities for training and development, you'll enhance your skills in a collaborative environment. This position is perfect for those looking to grow in a reputable company while handling a wide range of IT issues daily.

Qualifications

• Experience in 1st line IT support is essential.
• Knowledge of Microsoft 365 and SharePoint is crucial.

Responsibilities

• Provide 1st Line IT support to diverse users.
• Manage up to 20 different IT tasks per day.

Skills

1st Line IT Support

Microsoft 365

SharePoint

Customer Service Skills

Job description

IT Support Engineer (1st Line Support)

Bristol

Monday to Friday

Salary: GBP 25,000 to GBP 28,000 + Benefits Package

An IT Support Engineer (1st Line) is needed by a stable and innovative IT MSP (Managed Service Provider) based in modern offices in central Bristol. Working closely with Directors and experienced 2nd and 3rd Line IT specialists, your skills will develop rapidly.

Candidates should have experience in 1st line IT Support. Knowledge of Microsoft 365 and SharePoint is essential for this role.

The team is small and collaborative, and growing as the business expands. The role is varied, dealing with a wide range of IT issues. The ability to remain calm under pressure and communicate effectively with users is important.

This position offers training and development opportunities, allowing you to learn from experienced colleagues and join a thriving small business. It’s a great opportunity for a role with variety in a reputable company.

The IT Support Engineer (1st Line) Role

1. Provide 1st Line IT support.
2. Assist a diverse user base with various IT issues.
3. Test and set up new computers and troubleshoot PCs.
4. Handle calls from clients, create support tickets, resolve basic IT issues, and escalate when necessary.
5. Manage up to 20 different IT tasks per day.

Minimum Requirements

• Experience in 1st line IT support.
• Knowledge of Microsoft 365 and SharePoint.
• Good customer service skills.
• Qualifications are not mandatory but are advantageous.