IT Support Engineer

Pathfinder - IT Recruitment; Wirral; On-site; GBP 30,000 - 35,000; Part time

Job summary

A digital technology solutions provider based in Wirral seeks a Contract IT Support Engineer. This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. The initial 8-week contract is on-site, with potential for monthly extensions. Candidates should have strong experience in IT support and the ability to work on-site five days a week.

Qualifications

• Strong experience supporting Microsoft 365 and Windows environments.
• Proven ability to handle both first and second-line support tasks independently.
• Working knowledge of networking principles including VLANs and Wi-Fi.
• Experience with Active Directory and user administration.
• Ability to work fully on-site, five days per week.

Responsibilities

• Deliver first and second-line support across Microsoft 365, hardware, and core systems.
• Maintain, configure and troubleshoot laptops, desktops and user peripherals.
• Support network functions including VLAN, Wi-Fi, and switch configuration.
• Administer user accounts via Active Directory and Azure.
• Manage and resolve helpdesk tickets in line with internal SLAs.

Skills

Strong experience supporting Microsoft 365

Proven ability to handle support tasks independently

Working knowledge of networking principles including VLANs and Wi-Fi

Experience with Active Directory

Job description

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Pathfinder - IT Recruitment provided pay range

This range is provided by Pathfinder - IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Contract IT Support Engineer with strong 2nd line Microsoft 365, Windows systems and general networking experience required by a digital technology solutions provider. In this role you deliver both 1st and 2nd support across infrastructure and end-user systems during a key period of team cover.

Initially, this will be an 8 week contract based on‑site in Bromborough, with potential to extend on a rolling monthly basis. (inside IR35)

Responsibilities

• Deliver first and second-line support across Microsoft 365, hardware, and core systems
• Maintain, configure and troubleshoot laptops, desktops and user peripherals
• Support network functions including VLAN, Wi‑Fi, and switch configuration
• Administer user accounts via Active Directory and Azure
• Manage and resolve helpdesk tickets in line with internal SLAs

Required

• Strong experience supporting Microsoft 365 and Windows environments
• Proven ability to handle both first and second‑line support tasks independently
• Working knowledge of networking principles including VLANs and Wi‑Fi
• Experience with Active Directory and user administration
• Ability to work fully on‑site, five days per week

Contract

• Start asap
• Day rate based on perm salaries of circa £30,000 - £35,000 per annum
• On‑site role in Bromborough
• Initial 2‑month term with monthly extensions possible

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Information Technology, Analyst, and Engineering

Industries

• Technology, Information and Media, Software Development, and Computers and Electronics Manufacturing

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