IT Support Engineer

ECS Resource Group; Whitehaven; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Life Assurance 3x salary

Group Income Protection

Company pension

Birthday reward day

Employee Assistance Programme

Eye-care contribution

Job summary

ECS Resource Group in Whitehaven is seeking an IT Support Engineer to provide hands-on, end-user IT support on-site. You will diagnose and resolve issues across Windows and Microsoft applications, logging incidents in ServiceNow and escalating as needed.

The role is 37.5 hours per week with a salary of £25,000–£27,000 and a benefits package including life assurance and pension contributions.

Qualifications

• Experience in IT Support or a customer-facing technical environment.
• Proficient with Windows and Microsoft Office applications.
• Knowledge of IT hardware including laptops, memory, drives and smartphones.
• Understanding of networking fundamentals.
• Strong troubleshooting and problem-solving skills.
• Confident communication and customer service skills.
• Experience with ServiceNow is beneficial.
• Active Directory administration experience would be advantageous.

Responsibilities

• Provide hands-on IT support to end users, diagnosing and resolving day-to-day issues.
• Log and manage incidents through ServiceNow and escalate complex problems.
• Maintain accurate IT asset information and support documentation.

Skills

Windows

Microsoft Office

Networking fundamentals

Troubleshooting

Customer-facing

Tools

ServiceNow

Active Directory

Job description

IT Support Engineer

Whitehaven

£25,000 - £27,000 per annum

37.5 hours per week

We're looking for a friendly and technically minded Service Bar Technician/IT Support Engineer to join an onsite IT support team in Whitehaven.

This is a great opportunity for someone with experience in IT Support, Desktop Support, Service Desk or a customer-facing technical role who enjoys working directly with users and resolving issues face-to-face.

The Role

You'll provide hands-on, walk-up IT support to end users, helping diagnose and resolve a variety of day-to-day technical issues across laptops, mobile devices, Windows and Microsoft applications. You'll also log and manage incidents through ServiceNow, elevate more complex issues to relevant support teams and help keep IT asset information up to date.

What We're Looking For

• Previous experience within IT Support or a customer-facing technical environment
• Good knowledge of Windows and Microsoft Office applications
• Basic knowledge of IT hardware, including laptops, memory, hard drives and smartphones
• Understanding of networking fundamentals
• Strong troubleshooting and problem-solving skills
• Confident communication and customer service skills
• Experience with ServiceNow would be beneficial
• Active Directory administration experience would be advantageous
• A positive attitude and willingness to learn

Benefits

• £25,000 - £27,000 salary
• 23 days annual leave + bank holidays, increasing with length of service up to 28 days
• Life assurance - 3x salary
• Group Income Protection
• Company pension
• Option to buy or sell up to 5 days' holiday
• Birthday reward day following probation
• Employee Assistance Programme
• Contribution towards eyesight tests and DSE glasses
• Contribution towards flu vaccinations