IT Support Engineer

TN United Kingdom; Thirsk; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to join their dynamic team in Thirsk. This permanent position offers a hybrid work arrangement, allowing flexibility while providing essential technical and application support for hardware and software. You will play a crucial role in ensuring the continuous availability of IT systems and infrastructure. The ideal candidate will possess strong analytical and problem-solving skills, along with a deep understanding of relevant software and hardware. This role not only offers a competitive salary but also a 10% discretionary bonus, generous holiday allowance, and a range of additional benefits, making it an exciting opportunity for tech enthusiasts.

Benefits

10% discretionary company bonus

Pension scheme

25 days holidays plus Bank Holidays

Enhanced maternity/paternity leave

Free parking

Snacks

Electric car charging

Dog-friendly office

Discounted products

Free hot drinks

Qualifications

• Degree in IT or Computing or 2+ years of practical experience.
• Experience in a first-line support environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Process queries and service requests submitted to the IT helpdesk.
• Set up and conduct induction and initial training for users.
• Maintain and document support guides.

Skills

Windows OS

Microsoft Office

Analytical Skills

Problem-Solving Skills

Technical Support

Communication Skills

Education

Degree in IT or Computing

2+ years of practical experience

Tools

Microsoft Visual Studio

SQL

BI Systems

Data Warehousing

Windows Hyper-V

Microsoft 2016 Server

Job description

We are recruiting for an IT Support Engineer to join our busy IT Department. This is a permanent position based in Thirsk, North Yorkshire, with a hybrid work arrangement.

Role

To provide technical and application support for hardware and software, ensuring the continuous availability of IPN IT Systems, Infrastructure, and Networks.

Responsibilities

1. Process queries and service requests submitted to the IT helpdesk, including call logging, management, and escalation.
2. Set up and conduct induction and initial training for users on core systems.
3. Maintain and document support guides.
4. Recommend IT improvements as needed.
5. Support IT hardware and infrastructure, including configuration and asset management.
6. Support business applications within the IT scope.

Knowledge, Skills, and Experience

1. Degree in IT or computing, or 2+ years of practical experience.
2. Experience in a first-line support environment.
3. Significant experience with Windows OS and Microsoft Office.
4. Ability to assess users' IT knowledge levels.
5. Strong analytical and problem-solving skills.
6. Up-to-date technical knowledge.
7. Deep understanding of relevant software and hardware.
8. Knowledge of Microsoft Visual Studio, SQL, BI Systems, Data warehousing, Windows Hyper-V, Microsoft 2016 Server, backup solutions.
9. Experience supporting ERP/MRP systems, with technical and functional understanding.
10. Understanding of business systems and core processes.
11. Experience with infrastructure and/or networks.
12. Excellent communication skills to engage with staff at all levels and collaborate with internal and external partners.

The Offer

• Location: Thirsk, North Yorkshire (Hybrid/Flex Working)
• 10% discretionary company bonus
• Hours: 37.5 per week, Monday to Friday
• Pension: Employee contribution 3%, Employer contribution 8% (salary sacrifice scheme)
• Holidays: 25 days plus Bank Holidays
• Enhanced maternity/paternity/pawternity leave
• Additional benefits: Free parking, snacks, electric car charging, dog-friendly office, discounted products, free hot drinks
• Flexible benefits: Cycle to work, nurseries, dental insurance, offered via salary sacrifice or deductions
• Option to purchase discounted pet food