IT Support Engineer

TN United Kingdom; Stratford-upon-Avon; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled 2nd Line Support Engineer to enhance their service desk operations in Stratford-upon-Avon. In this pivotal role, you will collaborate closely with the IT field team to ensure seamless service delivery and user satisfaction. Your expertise in troubleshooting diverse operating systems, alongside your strong communication skills, will be vital in resolving IT incidents efficiently. This position offers numerous training and professional development opportunities, making it an excellent choice for those eager to advance their careers in IT support.

Benefits

Discounts on fitness memberships

Electric vehicle leasing program

Complimentary parking

Training and professional development opportunities

Qualifications

• Experience in providing 2nd/3rd line support for IT incidents.
• Strong knowledge of desktop and laptop hardware and software.

Responsibilities

• Monitor and resolve issues raised in the logging system.
• Perform routine maintenance and updates to operating systems.
• Establish and maintain technical documentation.

Skills

2nd Line Support

3rd Line Support

Windows

Mac OS

Linux

Networking Concepts

Active Directory

Communication Skills

Education

Relevant IT Certifications

Tools

VMware

Hyper-V

Job description

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IT Support Engineer, Stratford-upon-Avon

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Client:

Oscar Technology

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

df8e5193d77e

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team.

Job Description

As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.

Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
• Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
• Assist with data retrieval, backup management - either onsite or cloud based.
• Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
• Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper-V.
• Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
• Familiarity with troubleshooting and resolving issues linked to Microsoft .
• Knowledge of Active Directory and user account management.
• Familiarity with server administration demands such as user management, file shares and security.
• Strong communication and interpersonal skills.

Benefits :

• Access to a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more.
• Electric vehicle leasing program.
• Complimentary parking.
• Numerous training and professional development opportunities.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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