IT Support Engineer

Candour Solutions; Nottingham; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Career progression

Pay raises

Birthdays off

Flexible work style

Job summary

Candour Solutions is hiring an IT Support Engineer to join our North-West team on an onsite basis. You will provide high-quality support for Windows Server, AD/GP/DNS/DHCP, Microsoft 365, and network services across clients, both remotely and onsite.

You will be friendly, personable and eager to troubleshoot client issues and help them prepare for the future, with opportunities for progression and flexible working styles. Birthdays off and pay rises are among the benefits.

Qualifications

• Experience in MSP or education IT environment (schools, academies, or trusts).
• Proven experience in an IT Support role (1st/2nd Line).

Responsibilities

• Provide high-quality support for clients remotely and onsite.
• Troubleshoot client issues and help them prepare for the future.

Skills

IT support

MSP experience

1st/2nd Line support

Customer service

Remote & onsite support

Tools

Windows Server

Active Directory

Group Policy

DNS

DHCP

Microsoft 365

Azure AD

Job description

Role: IT Support Engineer
Location: North-West, England (onsite)
Salary: £27,000-£35,000 per annum

A company based in the North-West is hiring for an IT Support Engineer to support their clients remotely and onsite. You will provide high-quality support for a wide range of technologies such as WiFi, network security, Microsoft and Apple cloud systems, and mobile devices. You will be friendly, personable and enjoy not only troubleshooting client's issues, but helping them to prepare for the future.

Key Requirements:

• Previous experience working for an MSP or within an education IT environment (schools, academies, or trusts).
• Proven experience in an IT Support role (1st/2nd Line).

Technical skills:

• Windows Server.
• Active Directory, Group Policy, DNS, and DHCP.
• Microsoft 365 (Exchange Online, SharePoint, Teams).
• Azure AD / Entra ID.
• Networking fundamentals (TCP/IP, VLANs, firewalls, Wi-Fi, DNS, DHCP).
• A full UK driving licence (or equivalent) is required.

Benefits:

• HUGE progression scope.
• Pay rises.
• Birthdays off.
• Flexible work style.