IT SUPPORT ENGINEER

Avril; Northallerton; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to join their dynamic team in Northallerton. In this role, you will provide comprehensive technical support for IT infrastructure and applications, ensuring optimal performance and security. You will be part of a skilled team dedicated to delivering exceptional service, supporting both local and remote sites. The company values personal development and work-life balance, offering an attractive salary and a range of benefits. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

23 days annual leave + bank holidays

1 day birthday off (After probation)

1 Personal Leave Day

Staff oil allowance (After probation)

AVIVA pension scheme

1 month company sick pay

1hr paid lunch

Free parking

Death in service x4 annual salary

24hr virtual GP access for self and family members

Qualifications

• 2+ years of experience in an IT support role.
• Excellent problem-solving skills with fault finding experience.

Responsibilities

• Provide technical support for IT infrastructure and applications.
• Monitor system performance and troubleshoot problems and outages.
• Administer systems and applications, ensuring security and reliability.

Skills

Problem-solving skills

Fault finding experience

Knowledge of Windows 10 & 11

IT support experience

Tools

Tropos ERP

Job description

We are looking for a: IT SUPPORT ENGINEER

at NORTHALLERTON HEAD OFFICE

12 MONTH FIXED TERM CONTRACT

Work in your element

At Oleon, we bring you natural chemistry. Ambitious, with both feet on the ground. That's who we are and that's how we will continue to grow. Our specialty lies in converting natural fats and oils into a wide range of oleochemical products. We offer them in a large variety of markets such as: cosmetics, nutrition, crop protection, industrial ingredients, lubricants, oilfield, coatings, detergents, and many more.

Oleon has over 1,000 employees worldwide in 10 different countries. Enthusiastic people who are completely in their element here at Oleon are more than welcome to join our team.

The main responsibilities of this role are to provide comprehensive technical support for Oleon Ltd.'s IT infrastructure, applications, and user base at the Northallerton and Goole sites. This includes delivering local IT technical support as part of a highly skilled team, ensuring exceptional levels of availability, performance, and security. Support for the Goole site is primarily remote, with occasional travel required.

Some of your main duties & responsibilities:

• Support IT systems at Northallerton and Goole, ensuring IT and electronic communication infrastructure availability for all employees.
• Configure and deploy new computer and shop floor hardware and software, including ongoing maintenance.
• Provide Level 1-2 Service Desk support, assisting end users with technical issues and incident root cause analysis, escalating tickets as necessary.
• Monitor system performance and troubleshoot problems and outages.
• Maintain system and equipment security by adhering to group security policies and standards.
• Perform server monitoring and reporting, ensuring system availability and reliability through daily checks.
• Troubleshoot hardware and software issues, liaising with third-party suppliers to resolve problems within agreed SLAs.
• Develop and maintain technical support processes, user manuals, and other documentation to support service delivery and handover processes.
• Administer Oleon Ltd. systems and applications, including Tropos ERP (internal training provided).
• Conduct data control activities to support business efficiency, growth, and development.
• Provide support to IT projects as needed, in line with business requirements.

You'll succeed if:

You have:

• 2+ years of experience in an IT support role.
• Excellent problem-solving skills with fault finding experience & knowledge.
• Sound knowledge of Windows 10 & 11 operating systems.
• Experience in installing, configuring and troubleshooting Desktop O/S based environments.

Your benefits:

You will join a company with ambitious goals and a welcoming atmosphere. Both your personal development and work-life balance are equally important to us. You can expect an attractive salary and leave scheme, along with numerous benefits such as:

• 23 days annual leave + bank holidays
• 1 day birthday off (After probation)
• 1 Personal Leave Day
• Staff oil allowance (After probation)
• AVIVA pension scheme
• 1 month company sick pay
• 1hr paid lunch
• Free parking
• Death in service x4 annual salary (up to 4 beneficiaries)
• Reward Gateway platform/Smart spending app – Access to rewards and recognition (Shopping discounts/cashback and vouchers available for hundreds of retailers from Pizza hut to Tesco to New look)
• YuLife wellbeing and reward portal for rewards and recognition
• 24hr virtual GP access for self and family members as part of YuLife and Smart Health

Oleon is dedicated to fostering an inclusive environment that embraces all forms of diversity. We ensure equal opportunities in our recruitment and integration processes and ensure that you can be yourself in our professional environment.