IT Support Engineer - MSP

CV Screen; Bradford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading tech solutions company in Bradford is seeking an IT Support Engineer. The role involves supporting clients through technical issues, managing support tickets, and working within a hybrid model. Candidates should have a strong background in Microsoft products and desktop support, with excellent opportunities for growth and development.

Qualifications

• Experience in tech support, particularly within an MSP environment.
• Familiarity with both Microsoft products and Windows operating systems.

Responsibilities

• Monitor and resolve technical support tickets.
• Manage escalated issues and liaise with presales.
• Occasional client site visits for project support.

Skills

Microsoft 365 Product suite

Knowledge of Windows 10

Knowledge of Microsoft Server

Job description

Social network you want to login/join with:

Job Location
- United Kingdom -- England -- North East England -- Northumberland -- Bradford

Job Type
Permanent

Posted
20 May 2024

IT Support Engineer - MSP
Bradford
Up to £30,000

CV Screen is looking for an IT Support Engineer with experience working in an MSP to join a tech solutions company based in Bradford. You will join an established and successful business where there is ample opportunity for training and progression.

ROLE RESPONSIBILITIES

• Monitor, review and resolve technical support tickets and calls
• Management of tickets escalated to 3rd parties both internally and externally
• Liaise with presales to offer advice and solutions to customer issues
• Occasional client site visits to support project work and deliver technical resolutions
• Provide support to junior team members

REQUIREMENTS

• Microsoft 365 Product suite
• Knowledge of Windows 10 and Microsoft Server

SALARY
To £25,000 - £30,000

OFFICE LOCATION
This is a hybrid role, with at least 3 days working in the offices which are based in Bradford.